We’re hiring our first Account Manager to join the Kota Platform team and own the success of customers after onboarding. This role will manage a portfolio of SMB and mid-market customers, acting as their long-term partner to drive retention, expansion, and value across all of their benefits in UK & Ireland.
Requirements
- Experience managing a book of business in Customer Success, Account Management, or a similar post-sales role.
- Comfort working with SMB and mid-market customers in a fast-moving environment.
- Strong commercial instincts around renewals, expansion, and value articulation.
- Ability to navigate complexity across product, operations, and regulated environments.
- Clear communicator who builds trust with customers and internal teams.
- Highly organised, proactive, and comfortable building structure where none exists yet.
Benefits
- Health Insurance via Kota with generous allowance
- Workplace Pension with matched contributions up to 5% via
- WFH stipend to support your home office
- 25 days of Paid Time Off (PTO)
- Annual company-wide offsite + dedicated team offsite
- Attractive stock options for all employees
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