Transform Your Career with a Leading Travel Industry Company
Workwarp is seeking a highly skilled and experienced Global Site Administrator to join our team on a remote basis, supporting American Airlines. As a key member of our team, you will play a vital role in ensuring the seamless delivery of online travel solutions to our clients. If you have a passion for the travel industry, excellent customer service skills, and a talent for technical problem-solving, we encourage you to apply for this exciting opportunity.
About Us
Workwarp is a dynamic company that specializes in providing innovative travel solutions to clients worldwide. Our team is comprised of experienced professionals who are dedicated to delivering exceptional service and support to our clients. We are committed to fostering a culture of innovation, teamwork, and continuous learning, and we are seeking like-minded individuals to join our team.
Job Overview
As a Global Site Administrator, you will be responsible for providing technical support and administration for American Airlines' online booking tool and profile tool sites globally. You will work closely with client management and service delivery teams to ensure online program connectivity, troubleshoot issues, and implement changes and initiatives. This is a unique opportunity to work with a leading airline and be part of a dynamic team that is shaping the future of travel.
Key Responsibilities
- Manage online booking tool and profile tool sites globally, ensuring seamless integration with online fulfillment operations, online providers, and client technologies teams.
- Liaise with online fulfillment and navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes.
- Monitor online team performance, analyzing transaction types, fulfillment processes, and reject reasons to identify opportunities for improvement.
- Support clients in communicating goals and opportunities for online tool enhancements, new functionality testing, and regional capabilities.
- Maintain relationships with client technical contacts, ensuring timely resolution of user issues and knowledge of SSO applications, tool integration, and information security standards.
- Develop and conduct client seminars regarding online tool usage, using online, self-directed, and in-person venues as applicable.
- Provide assistance to client online users regarding access to tools, second-level support services, user questions, and individualized training.
- Manage processes for file downloads, uploads, and distribution for user additions, changes, and deletions in online booking tool and profile databases.
- Compile and release global monthly scorecard results and support global document delivery/correx.
Essential Qualifications
- Thorough knowledge of the business travel industry, with experience supporting online booking tools and profile management.
- Knowledge of Concur OBT, CONNECT Portal, SABRE GDS, and Correx.
- Extensive customer service skills, with the ability to work in a team environment and manage multiple priorities.
- Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
- Strong analytical skills, with the ability to understand and effectively utilize technology via web or GBT reporting tools.
- Excellent oral and written communication skills, with the ability to manage up and set expectations to manage workflow and expected ETAs.
Preferred Qualifications
- Experience working in a remote or virtual environment.
- Knowledge of travel industry trends and developments.
- Certifications or training in travel industry-related fields.
What We Offer
As a member of our team, you will enjoy a competitive salary, ranging from $60,000 to $120,000 per annum, depending on your experience and qualifications. You will also be eligible for an annual Performance-Based Incentive, which rewards participants based on company performance. Our comprehensive benefits package includes a range of programs and services designed to support your well-being and career development.
Career Growth Opportunities
At Workwarp, we are committed to fostering a culture of continuous learning and career development. As a Global Site Administrator, you will have opportunities to develop your skills and expertise, taking on new challenges and responsibilities as you grow in your role. You will be part of a dynamic team that is shaping the future of travel, and you will have the opportunity to make a meaningful contribution to our clients and the industry as a whole.
Work Environment and Company Culture
As a remote team member, you will work from the comfort of your own home or preferred location, with the flexibility to manage your work schedule and environment. Our company culture is built on a foundation of teamwork, innovation, and continuous learning, and we are committed to fostering a collaborative and inclusive work environment.
Join Our Team!
If you are a motivated and experienced professional with a passion for the travel industry, we encourage you to apply for this exciting opportunity. As a Global Site Administrator, you will play a vital role in delivering exceptional service and support to our clients, and you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment. Please submit your application today, and let's discuss how you can contribute to our team's success.
Equal Employment Opportunities
Workwarp is committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status. We maintain a non-discriminatory environment free from intimidation, harassment, or bias based on these grounds.
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