About Centric Learning
Centric Learning is a leader in project-based, competency-based online education, serving students, schools, and educational organizations across the United States. Through innovative virtual learning solutions, instructional services, school partnerships, and online programs, we help educators and students achieve meaningful outcomes in flexible learning environments.
We are seeking an experienced, entrepreneurial, and student-centered leader to serve as our Associate Director of School Success and Innovation. This senior leadership role combines instructional leadership, client success, school operations, program implementation, AI-driven innovation, and strategic growth. The ideal candidate is passionate about educational innovation, skilled at building strong relationships, comfortable leveraging AI in their daily work, and capable of leading both people and programs to achieve exceptional results.
Position Overview
The Director of School Success, Online Instruction & AI Innovation serves as a key member of the leadership team responsible for ensuring exceptional client experiences, high-quality instruction, successful program implementation, strong student outcomes, and the effective adoption of emerging technologies.
This individual will oversee virtual instructional staff, manage client relationships, support school operations, drive program quality, and help expand Centric Learning's partnerships and school programs. The role requires a balance of strategic thinking, operational excellence, instructional expertise, relationship management, and technological innovation.
As an AI-forward organization, Centric Learning expects all leaders to actively incorporate artificial intelligence into their daily workflows. The successful candidate will demonstrate practical experience using AI tools to improve productivity, communication, decision-making, analysis, planning, and organizational effectiveness. They will also help guide the responsible adoption of AI across instructional and operational teams.
This position may be either Part-time or Full-time, with some monthly in-office work.
Key Responsibilities
Instructional Leadership & Academic Excellence
• Lead, support, coach, and evaluate a team of virtual educators providing live and asynchronous instruction across multiple subject areas and grade levels.
• Develop and facilitate onboarding, training, and professional development programs aligned with Centric Learning's project-based learning methodology.
• Monitor instructional quality through observations, data analysis, coaching cycles, and performance evaluations.
• Collaborate with curriculum, technology, and leadership teams to ensure instructional alignment and continuous improvement.
• Identify student learning needs and implement appropriate interventions and supports.
• Ensure high-quality competency-based learning experiences that support student growth and achievement.
• Oversee student academic progress, retention, engagement, and outcomes.
• Promote innovative instructional practices that enhance student learning and teacher effectiveness.
Client Success & Partnership Management
• Serve as the primary point of contact for assigned client accounts and school partners.
• Build and maintain strong relationships that promote client satisfaction, retention, and long-term success.
• Conduct regular client meetings to review program implementation, performance, and support needs.
• Coordinate instructional, programmatic, and technical support across internal teams.
• Facilitate virtual and onsite program reviews as needed.
• Conduct implementation support, coaching, and training for client teams.
• Coordinate quality assurance reviews, satisfaction surveys, and continuous improvement initiatives.
• Prepare and present reports on program performance, instructional outcomes, and client success metrics.
• Identify opportunities to expand partnerships and deepen client engagement.
School Operations & Program Management
• Support the operation and growth of Centric Learning's online school and partner programs.
• Ensure compliance with applicable educational regulations, accreditation requirements, and reporting obligations.
• Manage day-to-day operational issues and collaborate with families, educators, and school partners to resolve challenges.
• Develop scalable systems, processes, and documentation to support organizational growth.
• Monitor program implementation fidelity and ensure alignment with organizational goals and client expectations.
• Establish operational best practices that improve efficiency, consistency, and service quality.
Strategic Growth & Business Development
• Support the expansion of Centric Learning's school partnerships, online programs, and educational initiatives.
• Build relationships with educational organizations, school leaders, agencies, and strategic partners.
• Represent Centric Learning at conferences, meetings, webinars, and professional events.
• Collaborate with leadership on enrollment, retention, and growth strategies.
• Identify opportunities for new services, programs, and partnerships.
• Contribute to long-term strategic planning and organizational development initiatives.
AI Leadership & Innovation
• Actively use AI tools as part of daily professional workflows for communication, planning, reporting, analysis, project management, research, and decision support.
• Lead by example in demonstrating effective and responsible AI usage throughout the organization.
• Identify opportunities to leverage AI to improve instructional quality, student support, operational efficiency, customer service, and business processes.
• Develop and document AI-enhanced workflows that improve scalability and organizational effectiveness.
• Train and coach staff on practical AI applications relevant to education, administration, communication, and project management.
• Evaluate emerging AI technologies and make recommendations for adoption across instructional and operational functions.
• Help establish best practices and policies regarding ethical and responsible AI use.
• Partner with leadership to integrate AI into strategic initiatives and continuous improvement efforts.
Qualifications
Required
• Bachelor's degree in Education, Educational Leadership, Business, Educational Technology, or a related field.
• Significant experience in K–12 education, including teaching, instructional coaching, administration, educational technology, school leadership, or educational consulting.
• Demonstrated experience leading teams and managing educational programs.
• Strong understanding of online learning, digital pedagogy, and project-based learning.
• Proven ability to build and maintain successful client and stakeholder relationships.
• Experience analyzing data and using performance metrics to drive improvement.
• Strong organizational, project management, and communication skills.
• Experience with learning management systems, student information systems, CRM platforms, and digital collaboration tools.
• Demonstrated experience using AI tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar platforms as part of daily professional workflows.
• Proven ability to use AI to improve productivity, communication, planning, research, content development, analysis, and operational effectiveness.
• Ability to evaluate emerging technologies and implement practical solutions that improve organizational performance.
• Ability to manage multiple priorities and lead cross-functional initiatives.
Preferred
• Master's degree in Education, Educational Leadership, Business Administration, Educational Technology, or a related field.
• Experience in virtual schools, charter schools, private schools, school choice programs, ESA/voucher programs, or alternative education settings.
• Experience managing distributed or remote teams.
• Experience leading AI adoption initiatives within an educational or business environment.
• Experience developing AI training, implementation strategies, or organizational policies.
• Background in business development, customer success, educational consulting, or strategic partnerships.
• Bilingual abilities, particularly Spanish or another language.
Skills & Competencies
• Exceptional leadership and team-building abilities.
• Strong interpersonal and relationship-management skills.
• Excellent written and verbal communication.
• Strategic thinking and problem-solving capabilities.
• High degree of initiative and ownership.
• Ability to work independently and make sound decisions.
• Strong analytical and data-driven decision-making skills.
• Attention to detail and organizational excellence.
• Adaptability in a dynamic and evolving environment.
• Technology-forward mindset with enthusiasm for innovation.
• Ability to learn and apply new AI tools quickly.
• Commitment to continuous improvement and educational excellence.
• Passion for student success and educational equity.
What Success Looks Like
In this role, you will:
• Lead high-performing instructional teams that consistently deliver exceptional learning experiences.
• Maintain strong client satisfaction and retention across partner organizations.
• Improve student engagement, achievement, and educational outcomes.
• Successfully implement and scale new programs and partnerships.
• Drive meaningful organizational efficiencies through thoughtful use of AI and technology.
• Establish AI-enhanced workflows that improve productivity and effectiveness across departments.
• Build systems and processes that support sustainable organizational growth.
• Serve as a trusted leader, coach, innovator, and advocate for students, educators, and clients.
Application Requirements
Along with a resume and cover letter, applicants should answer the following question:
Describe how you currently use AI in your daily work. Please provide at least three specific examples of workflows, projects, or responsibilities where AI has significantly improved your effectiveness, productivity, or outcomes.