Travelers is a leading property casualty insurer with a commitment to customer care and community support. They are seeking an Auto Liability Exp Claim Rep responsible for handling Personal and Business Insurance Auto Bodily Injury claims from first notice of loss through resolution, ensuring compliance with quality standards and state regulations.
Responsibilities
- Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follow-through and meeting commitments to achieve optimal outcome on every file
- Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for moderate complexity Bodily Injury liability claims in assigned jurisdictions
- Investigates each claim to obtain relevant facts necessary to determine coverage, the extent of liability, damages, and contribution potential with respect to the various coverages provided through prompt contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts)
- Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts
- Establishes timely and maintains appropriate claim and expense reserves
- Determines settlement amounts, negotiates and conveys claim settlements within authority limits to claimants or their representatives
- Handles both unrepresented and attorney represented claims
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements
- Perform other duties as assigned
Skills
- Bachelor's Degree
- 2 years bodily injury liability claim handling experience
- General knowledge and skill in claims handling and litigation
- Basic working level knowledge and skill in various business line products
- Demonstrated ownership attitude and customer centric response to all assigned tasks
- Demonstrated good organizational skills with the ability to prioritize and work independently
- Attention to detail ensuring accuracy
- Keyboard skills and Windows proficiency, including Excel and Word - Intermediate
- Verbal and written communication skills - Intermediate
- Analytical Thinking- Intermediate
- Judgment/Decision Making- Intermediate
- Negotiation- Intermediate
- Insurance Contract Knowledge- Intermediate
- Principles of Investigation- Intermediate
- Value Determination- Intermediate
- Settlement Techniques- Intermediate
- Medical Knowledge- Intermediate
- One-year bodily injury liability claim handling experience or comparable liability claim handling experience, or successful completion of Travelers Claim Representative training program is required
Benefits
- Health Insurance
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company Overview
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