Bilingual Insurance Customer Support Associate - Spanish-English

Identified by Google from the original job post

Qualifications

• 1 year or more of customer service experience
• High school diploma or equivalent 
• Recognize and solve problems of mid-to-high level customer service issues 
• Computer experience 
• Bilingual in English and Spanish
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by company values
• Base wage of $17 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you

Responsibilities

• As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
• This is a business-savvy individual with strong customer service experience
• You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets
• You'll contribute to the success of the customer experience and the overall success of the team