Bilingual Spanish Call Center Agent – FT- Remote WFH After Training

Job title: Bilingual Spanish Call Center Agent – FT- Remote WFH After Training in Knoxville, TN at TeamHealth
Company: TeamHealth
Job description: Job DescriptionIn this position, you'll utilize your Bilingual Spanish communication skills to deliver exceptional customer service to our diverse patient base. Join us in making a meaningful impact on our patients' experienceCan Work From Home after training- equipment will be provided!We offer Paid Training.Training is On-site at our Cedar Bluff location in Knoxville, TN.(4 weeks 8am - 5pm)**NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES**Candidates with experience in retail and restaurant service are strongly encouraged to apply.Benefits:

• Generous Personal Time Off
• 8 Paid Holidays per year
• Quarterly bonus plans- gives you the chance to add to your income!
• Business casual dress code- we want you to feel comfortable at work!
• Learning and Development- internal subject matter experts offer ongoing training to get you up to speed
• Wellness programs that focus on emotional, social, physical, and financial wellbeing
• Flexible work schedule

What You'll Love About TeamHealth:

• Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
• Work that Stays at Work. Your time off is yours!
• Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
• Prepare for the Future. 401K program (Discretionary matching funds available)

JOB DESCRIPTION OVERVIEW:This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide service to patients in a professional manner.
• Provide excellent, concise communication.
• Learn and understand ETM software operation.
• Learn and understand billing and account operations.
• Answers and documents all telephone inquiries.
• Research and resolve problems with patients bills.
• Updates patients' insurance coverage as needed.
• Prints courtesy claims and itemized statements.
• Rebills accounts after receiving insurance information.
• Arranges financial agreements with patients using budget plan as needed.
• Performs other duties and assignments as requested.

Job RequirementsQUALIFICATIONS / EXPERIENCE:

• High school diploma or equivalent required
• Strong communication skills (oral and written) required
• Ability to speak, listen and type simultaneously
• Understanding and familiarity with Microsoft Windows environment

Expected salary:
Location: Knoxville, TN
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