AT&T is a global leader in communications and technology seeking a Call Center Bilingual Collections Representative. In this role, you will provide billing support and perform collections management while creating meaningful connections with customers to help them stay connected.
Responsibilities
- You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers
- You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services
- You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures
- You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
- In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service
- Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business
Skills
- Fluent in both English and Spanish
- Ability to hold a conversation in both English and Spanish
- Ability to report to the Miami, FL location 3-4 days weekly and work remotely from home 1-2 days weekly
- Effective communication and interpersonal skills
- Ability to assist customers with sensitive billing situations
- Negotiation skills to setup payment arrangements and collect balances on delinquent accounts
- Ability to work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Ability to simplify the explanation of customer bills, rate plans and features of AT&T's products and services
- Ability to process customer payments
- Ability to support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
- Verified internet service (secure, reliable, and dedicated high speed)
- Established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Compliance with WFH standards (technical, security, physical, noise levels, Clean Desk policy)
- Availability, accessibility, and accountability to work during established work schedules and shifts
- Compliance with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Company Overview
Company H1B Sponsorship
Apply Now