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Why Join Nationwide’s Property & Casualty Team?
Nationwide is more than a leading insurance carrier; it’s a community of innovators, problem‑solvers, and people‑first leaders dedicated to protecting what matters most to our customers. With a heritage spanning over 80 years, we combine deep industry expertise with cutting‑edge technology to simplify complex insurance processes and deliver unparalleled value. Our Property & Casualty division is at the forefront of this mission, driving forward‑thinking solutions for personal lines liability, non‑injury claims, and beyond.
As a Claims Specialist II – Non‑Injury Casualty (NILC), you will become a pivotal member of a collaborative team that blends remote flexibility with occasional in‑office engagement. This hybrid work model empowers you to deliver top‑tier service from the comfort of your home while staying connected to a network of seasoned professionals and subject‑matter experts. If you thrive on investigative challenges, enjoy building lasting relationships, and are eager to develop your leadership acumen, Nationwide is the place to accelerate your career.
Position Overview
In this role, you will assume full responsibility for a portfolio of non‑injury personal lines liability claims, ranging from straightforward property damage to complex multi‑party disputes. You will serve as the primary point of contact for policyholders, claimants, agents, and attorneys, guiding each case from initial report through equitable resolution. By leveraging advanced claims systems, rigorous analytical techniques, and a customer‑centric mindset, you will ensure that every decision aligns with policy coverage, regulatory requirements, and Nationwide’s standards of fairness and cost‑effectiveness.
Key Responsibilities
- End‑to‑End Claim Management: Investigate, evaluate, negotiate, and settle assigned non‑injury liability claims with minimal supervision, adhering to delegated authority and company policies.
- Coverage Determination: Analyze policy language, apply relevant statutes and case law, and decide on appropriate coverage limits, exclusions, and endorsements for each claim.
- Subrogation & Contribution: Identify opportunities for subrogation, initiate recovery actions, and collaborate with the Subrogation Team to maximize recoveries.
- Fraud Detection: Partner with the Special Investigation Unit (SIU) to detect, document, and mitigate fraudulent activities, ensuring integrity of the claims process.
- Customer Experience Excellence: Deliver courteous, transparent, and timely communication across phone, email, and digital channels, fostering trust and satisfaction among policyholders and claimants.
- Inter‑Company Arbitration: Respond to or initiate arbitration requests with affiliated carriers, ensuring equitable resolution of joint liability scenarios.
- Documentation & Data Integrity: Maintain accurate, comprehensive claim files in Nationwide’s claims management system, ensuring compliance with internal audit standards and regulatory reporting.
- Mentorship & Knowledge Transfer: Provide guidance, coaching, and informal training to junior associates, sharing best practices and promoting a culture of continuous improvement.
- Process Improvement: Contribute ideas to Lean initiatives, workflow optimization, and technology adoption to streamline claim handling and reduce cycle times.
- Additional Duties: Perform any related tasks assigned by the Claims Manager to support departmental goals and operational excellence.
Essential Qualifications
- Education: Bachelor’s degree from an accredited institution or equivalent professional experience. Advanced coursework in law, insurance, or risk management is a plus.
- Licensing & Certifications: State insurance licensing where required; successful completion of Nationwide’s internal claims certification program.
- Experience: Minimum three (3) to five (5) years of hands‑on experience handling casualty liability claims, preferably in a non‑injury personal lines environment.
- Technical Knowledge: Demonstrated understanding of insurance contracts, policy interpretation, coverage analysis, and claims adjudication procedures.
- Analytical Skills: Ability to synthesize complex information, apply legal principles, and make sound, data‑driven decisions under tight timelines.
- Communication Proficiency: Excellent written and verbal communication skills, capable of influencing stakeholders, drafting clear settlement offers, and conveying technical concepts in layperson terms.
- Customer Service Orientation: Proven track record of delivering empathetic, solution‑focused service while maintaining professionalism and composure under pressure.
- Technology Fluency: Proficiency with standard office software (Microsoft Office Suite), claim‑management platforms, and virtual collaboration tools.
Preferred Qualifications & Distinguishing Attributes
- Estimating Experience: Background in property estimating or loss valuation, facilitating accurate settlement calculations.
- Specialized NILC Experience: Direct experience with non‑injury casualty claims, including property damage, third‑party liability, and contractual disputes.
- Lean & Process‑Improvement Exposure: Participation in Lean Six Sigma, Kaizen, or similar continuous‑improvement methodologies, highlighting a proactive stance on efficiency.
- Leadership Potential: Demonstrated ability to lead small project teams, mentor junior staff, or spearhead cross‑functional initiatives.
- Legal or Medical Background: Post‑graduate studies or professional experience in law, medicine, or allied health fields, enhancing claim assessment accuracy.
- Adaptability: Thrives in fast‑paced environments, readily adjusts to shifting priorities, and maintains high performance during peak claim volumes or catastrophic events.
Core Skills & Competencies for Success
- Critical Thinking: Systematically evaluate facts, identify causation, and determine liability with precision.
- Negotiation Acumen: Articulate compelling settlement proposals, balance stakeholder interests, and achieve fair outcomes.
- Time Management: Prioritize caseload effectively, meet service‑level agreements, and manage competing deadlines without compromising quality.
- Ethical Judgment: Uphold the highest standards of integrity, confidentiality, and compliance in all claim interactions.
- Collaboration: Build strong working relationships with internal teams (SIU, Subrogation, Underwriting) and external partners (attorneys, vendors).
- Technology Adoption: Embrace emerging digital tools (AI‑driven triage, remote inspection platforms) that enhance claim efficiency.
- Resilience: Maintain composure and optimism when navigating complex or emotionally charged claim scenarios.
Career Growth & Development Opportunities
Nationwide invests heavily in the professional advancement of its people. As a Claims Specialist II, you will have access to a robust learning ecosystem designed to accelerate your trajectory, including:
- Structured Learning Paths: Formal training modules covering advanced claims law, risk assessment, and emerging insurance technologies.
- Mentorship Programs: Pairing with senior claims leaders who provide guidance, feedback, and career coaching.
- Professional Certifications: Support for earning industry credentials such as CPCU (Chartered Property‑Casualty Underwriter) or AIC (Associate in Claims).
- Leadership Tracks: Clear pathways to supervisory, managerial, or specialist roles (e.g., Claims Manager, Senior Investigator, Product Specialist).
- Cross‑Functional Exposure: Opportunities to collaborate with underwriting, product development, and data analytics teams, broadening your business acumen.
- Innovation Labs: Participation in pilot projects that test AI‑driven claim triage, remote inspection technologies, and digital customer experience improvements.
Work Environment & Company Culture
Our hybrid work model is built on trust, flexibility, and accountability. You will spend the majority of your week working remotely from a home office equipped with a secure VPN, ergonomic setup, and high‑speed internet. Once a month, you’ll join colleagues in our designated Remote Office for collaborative workshops, training sessions, and informal networking.
Nationwide’s culture is defined by the following pillars:
- Values‑Driven: We embody the Nationwide Values—Integrity, Teamwork, Innovation, and Customer Commitment—in every interaction.
- Inclusive Environment: A diverse workforce where every voice is heard, and every perspective is valued.
- Community Focus: Employees regularly engage in volunteer initiatives, disaster relief efforts, and corporate social responsibility programs.
- Work‑Life Balance: Flexible scheduling, generous paid time off, and wellness resources support personal well‑being.
- Recognition & Rewards: Peer‑to‑peer recognition platforms, performance bonuses, and career milestone celebrations.
Compensation, Perks & Benefits (General Overview)
We offer a competitive total rewards package designed to attract and retain top talent. While specific salary ranges are determined by experience and geographic location, the package typically includes:
- Base Salary: Competitive market‑aligned compensation within the E band.
- Performance Incentives: Annual bonus potential tied to individual and team performance metrics.
- Health & Wellness: Comprehensive medical, dental, and vision coverage; Health Savings Account (HSA) options; and wellness programs (e.g., gym memberships, mental health resources).
- Retirement Planning: 401(k) with company match, pension plans, and financial counseling.
- Paid Time Off: Generous vacation, sick leave, holidays, and parental leave policies.
- Professional Development: Tuition reimbursement, certification exam fees, and access to e‑learning platforms.
- Technology Stipend: Support for home‑office equipment and high‑speed internet connectivity.
- Employee Assistance Programs: Confidential counseling, legal advice, and financial planning services.
Application Process & Next Steps
If you are ready to bring your investigative expertise, customer‑focused mindset, and passion for continuous improvement to a leading insurer, we encourage you to apply today. Our streamlined selection process includes a brief screening interview, a competency‑based assessment, and a final conversation with the Claims Manager.
Take the next step in your career journey—join Nationwide’s dynamic Claims team and help protect what matters most to millions of families across the nation.
How to Apply
Click the link below to submit your résumé, cover letter, and any relevant certifications. We look forward to reviewing your application and discussing how you can become an essential part of our success story.
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