This is a remote position.
The Contractor’s proposed personnel working at the Communications Specialist / Technical Writer (CCD) labor category/level shall provide professional and proactive mission-oriented content development, writing, and technical documentation support to the assigned USCG office. The CCD responsibilities shall include, but are not limited to, the following:
- Provide responsive content development and writing support to facilitate completion of mission requirements with minimal assistance and guidance.
- Draft and edit fact sheets, talking points, scripts, briefings, web content, and social media content for programs, ensuring messages are clear, accurate, and audience-appropriate.
- Produce structured technical and policy documentation, including standard operating procedures (SOPs), instructions, user guides, run-books, training materials, and plain-language rewrites of technical specifications.
- Support production of multimedia content, including videos, animations, podcasts, and interactive materials, in coordination with the visual information design team.
- Conduct background research, stakeholder analysis, and persona development to inform content strategy and ensure messaging resonates with intended audiences.
- Coordinate review cycles with technical experts, program managers, and Public Affairs personnel; capture feedback; and incorporate edits while maintaining version control and on-time delivery.
- Ensure all deliverables comply with USCG branding, plain-language guidance, USCG Correspondence Manual format requirements, Federal records management, and Section 508 accessibility requirements.
- Maintain document libraries and templates so technical and communications products are versioned, discoverable, and reusable across OCIO offices.
- Keep leadership and staff apprised of in-flight content development efforts, deliverable status, and review-cycle progress.
Requirements
Bachelor’s Degree in Communications, Journalism, English, Technical Writing, Marketing, Public Affairs, or related course work from an accredited University/College. Minimum 3 years of professional experience.
- Prior experience as a communications specialist or technical writer supporting Federal or comparable enterprise clients. The proposed personnel shall be expected to independently perform writing and content development requirements.
- Strong writing and editing skills with the ability to produce executive-quality fact sheets, talking points, briefings, and policy or procedure documents.
- Demonstrated experience producing structured technical documentation, including SOPs, instructions, user guides, runbooks, and training materials.
- Fundamental understanding of the Department of Homeland Security (DHS), the United States Coast Guard, and the Federal IT environment.
- Strong professionalism with the ability to consistently demonstrate tact and maturity.
- Strong interpersonal and/or soft skills, and office etiquette within a professional environment to:
◦Collaborate effectively with technical experts, program managers, and Public Affairs personnel; and
◦Realize a positive customer-oriented service experience for internal and external stakeholders.
- Strong teaming and collaboration skills that foster office unity and cohesiveness in support of communications requirements.
- Capable of handling multiple deliverables and review cycles concurrently in a fast-paced environment that may often have competing priorities, with minimal assistance.
- Strong communication skills both verbally and written with the ability to:
◦Interview subject matter experts, capture technical content accurately, and translate it for varied audiences;
◦Articulate content development requirements, status, and needs in a professional tone and attitude; and
◦Produce written products (email, fact sheet, briefing, SOP, instruction) that are succinct, coherent, properly toned, and grammatically sound, presented per established USCG and OCIO guidance.
- Strong working knowledge of plain-language writing principles, USCG and DHS editorial standards, and Section 508 accessibility for documents.
- Working knowledge of research methods, stakeholder analysis, and persona development.
- Proficient working knowledge of office IT equipment (computer workstations, scanners, video teleconference equipment) with the ability to operate such equipment.
- Proficient working knowledge of MS Office (Word, PowerPoint, Excel, Outlook), Adobe Acrobat, and modern collaboration tools (SharePoint, Microsoft Teams).
- Familiarity with version control practices and document management workflows.
- Self-starter able to work with minimal assistance to complete all assigned writing requirements with strong problem-solving and time-management skills.
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