Content Loading Coordinator
Symphonic is a fully independent music distribution and marketing company based in Tampa, Florida, with a global team supporting independent artists and labels worldwide.
We’re passionate about music, but even more passionate about the people behind it. We’re looking for curious, driven, and collaborative individuals who want to build, learn, and grow with us. We believe diverse perspectives make better teams, better products, and better outcomes, and we’re committed to creating a workplace where everyone belongs.
Sounds like you? Let's talk.
In a Nutshell //
A Content Loading Coordinator for Symphonic Distribution is a liaison between clients and our organization. The role consists of loading, reviewing, and approving content submitted by clients, assisting clients with content-specific issues/errors, technical support, and other queries specifically about their content.
What you will do //
Work with the existing internal team on catalog uploads.
Load content submitted by clients for distribution to digital service providers around the world. Content may consist of back catalog, new releases, ringtones, or other projects and may apply to new clients, legacy clients, and/or through content gathering initiatives.
Educate clients on how to use our content management system when issues and/or errors arise. Coordinator may communicate to Client Relations team members as well as communicate via help desk to archive the requests.
Ensure full understanding of the Symphonic style guide, as well as partner guides like iTunes / Apple Music and Spotify, are reviewed for Content Best Practices.
Educate clients on the various style guide and their contents. When applicable, assist and work with the Customer Support Coordinators to additionally educate.
Resolve content-specific issues via Help Desk and/or email and occasionally assist in meetings with clients.
Perform manual checking and submission of album covers, proper genres, etc.
Suggest solutions directly to a client if a product malfunctions, working with the Client Relations team members.
Assist with queues within the Help Desk as needed.
Recommend new article topics to the Client Relations team.
Report any findings from Digital Service Providers to the Manager, Content Onboarding. (Errors, changes at the partner level, monitoring of uploads, etc.
Develop innovative approaches and ideas and present them in a manner that gets the attention of others. Suggest solutions when a product malfunctions or when a business process could be improved.
Assist with Content Approvals as needed.
What you need to have //
3 years of experience in a customer service capacity
High School Diploma or GED
Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint.
High energy, confidence, and willingness to send out many emails daily as well as join meetings, conference calls, and even phone calls as needed
Organization and deadline-driven
Bilingual in English and Spanish in both verbal and written communication
Previous customer service experience
Quick understanding and eagerness to learn
What will set you apart //
Experience resolving systems issues or investigating customer service inquiries
Music industry experience in music distribution processes
Additional Insights
This position will report to the Content Onboarding Manager located in Florida
Must be currently living in Colombia
Does not offer relocation assistance
Symphonic is a leading independent music distribution and marketing company founded in 2006 by music producer Jorge Brea in Tampa, Florida. With a “by artists, for artists” ethos, Symphonic provides a powerful platform for global distribution, content management, royalty collection, marketing, and label services tailored to independent creators.
Proudly minority-owned and fully independent, Symphonic combines advanced technology with a hands-on approach that keeps artists and labels connected and supported at every stage. With a global presence across the U.S., Latin America, Brazil, Canada, the Caribbean, Europe, Africa, and Asia, Symphonic is committed to both technological innovation and meaningful engagement within the music communities it serves.
www.symdistro.com