Responsible for supporting the Contract Sales organization by providing accurate contract administration and responsive customer support. The Contract Administrator I demonstrates strong attention to detail, effective time management, and a customer-first mindset while building foundational knowledge of products, systems, and contract processes.
Requirements
- Provide responsive and professional customer service while supporting sales and contract administration.
- Respond to customer inquiries, including entitlement verification, contract documentation requests, RMAs, repair status, and tracking.
- Assist with managing new and existing maintenance contracts using internal systems.
- Support renewal processes, including sales order creation, purchase orders, and renewal documentation.
- Aid in documenting contracts and entitlement information for renewal quotes.
- Support customer communication regarding serial number contract status and verification.
- Assist Contract Sales with outreach and notifications related to contract renewals.
- Monitor OEM and partner web portals for renewal and contract information.
- Assist in researching serial number coverage (internal vs. OEM contracts).
- Review and reconcile contract data against customer serial number inventories and investigate discrepancies.
- Support administration of Managed Services contracts with internal teams and partners.
- Collaborate with Accounting to provide information needed for proper revenue recognition.
- Maintain working knowledge of company products, services, and contract offerings through ongoing training.
- Participate in required training and occasional travel for meetings or support activities.
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