Coordinator, Account Management

Job title: Coordinator, Account Management in Dublin, OH at ICONMA
Company: ICONMA
Job description: Our Client, a Clinical company, is looking for a Coordinator, Account Management for their Remote location.Responsibilities:

• Will possess basic knowledge of all Managed Care solutions
• Intake form routing and monitoring
• Customer outreach through email, over the phone, live chat, and intake form
• Manage an average of 10-15 customer cases at a time
• Answer an average of 15-20 incoming calls per day from pharmacies and Sales Team
• Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
• Attend and engage in daily Team huddle
• Attend and engage in cross-departmental meetings

Requirements:

• Confident, articulate and professional speaking abilities
• Maintain structured and organized day-to-day responsibilities
• Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
• Acts as an advocate and liaison between the customer and the Client organization
• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Responsible for identifying and tracking customer pain points
• Upholds department SOPs and SLAs and department goals
• Able and willing to troubleshoot technical issues
• Implement processes that improve overall customer experience
• Bachelor's degree preferred or equivalent work experience, preferred
• 1-3+ years of previous customer service experience preferred
• Strong communication skills
• Prior computer experience using Microsoft Office systems required
• Managed care, reimbursement, and in-store pharmacy experience preferred
• Strong verbal and written communication skills as well as great listening skills
• Organizational skills
• Detail-oriented
• Multi-task oriented
• Possess a strong work ethic and team player mentality
• Has a pleasant, patient and friendly attitude
• Rapport building with Sales
• Ability to work independently

Why Should You Apply?

• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Expected salary:
Location: Dublin, OH
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