Join Our Team: Deliver Exceptional Customer Experiences with Easy Step Enterprises
At Easy Step Enterprises, we're on a mission to revolutionize the way people live, work, and play – without foot pain holding them back. As a top-performing franchisee of The Good Feet Store, America's #1 Arch Support Store, we're dedicated to helping our community lead active and healthy lifestyles. With 32 locations across North Carolina, Virginia, DC, Maryland, Tennessee, Alabama, and Ohio, and plans to expand to 25 more locations over the next 4-5 years, we're excited to welcome a talented Customer Care Specialist to our team.
About Our Company Culture and Values
At Easy Step Enterprises, we're passionate about making a positive impact on the lives of our customers. Our employees embody our Mission, Vision, and Values, which focus on delivering exceptional customer experiences, fostering a culture of learning and growth, and promoting a healthy work-life balance. We believe in:
- Putting our customers at the forefront of everything we do
- Embracing a culture of continuous learning and improvement
- Fostering a collaborative and supportive work environment
- Promoting work-life balance and employee well-being
Job Summary
We're seeking a highly skilled and customer-focused Customer Care Specialist to join our inbound call center team. As a Customer Care Specialist, you will be the primary point of contact for our customers, handling inbound calls, resolving customer concerns, and providing exceptional service across all our store locations. If you're passionate about delivering outstanding customer experiences and working in a dynamic and growing company, we want to hear from you!
Key Responsibilities
As a Customer Care Specialist, your primary responsibilities will include:
- Managing Inbound Calls: Answering calls, transferring calls to appropriate store locations, and returning calls as needed to ensure prompt resolution of customer inquiries and concerns.
- Resolving Customer Concerns: Remedying customer issues by being an available voice, routing calls accurately, and following up as needed to ensure customer satisfaction.
- Scheduling Appointments: Coordinating appointments for multiple stores using Google Calendars to ensure seamless customer experiences.
- Active Listening: Listening attentively to customers to understand their needs, asking the right questions, and quickly identifying solutions to meet their requirements.
- Collaboration: Working closely with our sales team to educate customers about the benefits of Good Feet arch supports and promote sales.
Requirements and Qualifications
To be successful in this role, you'll need:
Essential Qualifications:
- High School Diploma or G.E.D: A high school diploma or equivalent is required.
- Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
- Time Management: Strong time management skills, with the ability to prioritize tasks, manage multiple calls, and meet productivity targets.
- Customer Service: Strong customer service and interpersonal skills, with a passion for delivering exceptional customer experiences.
- Attention to Detail: Detail-oriented, especially with follow-up processes, to ensure accuracy and efficiency.
Preferred Qualifications:
- Previous Call Center Experience: Previous experience in a call center or customer service environment is preferred.
- Google Calendar: Familiarity with Google Calendars or similar scheduling tools.
Work Environment and Physical Requirements
As a Customer Care Specialist, you can expect:
- Prolonged Sitting and Typing: Prolonged sitting and typing at a computer, with regular breaks to stretch and move.
- Occasional Travel: Occasional travel to Richmond, VA, or other store locations may be required.
- Alternating Saturdays: Availability to work alternating Saturdays until 5:00 pm.
What We Offer
At Easy Step Enterprises, we're committed to providing a supportive and rewarding work environment that fosters growth and development. Our benefits include:
- Competitive Compensation: A competitive salary and benefits package.
- Career Growth Opportunities: Opportunities for career advancement and professional growth.
- Learning and Development: Ongoing training and development programs to enhance your skills and knowledge.
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions.
- Flexible Work Arrangements: Flexible work arrangements, including remote work options.
How to Apply
If you're passionate about delivering exceptional customer experiences and working in a dynamic and growing company, we want to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to welcome you to our team!
Location: Alabama, Tennessee, or Virginia*
*Must live in one of the listed states to apply.
Apply Now