Customer Data Analyst

The role

As a Customer Data Analyst, you will work with customers to help them better understand the unique digital engagement data that our platform generates that informs our ability to create engaging products and features that improve the health outcomes of our users. In this role, you will use in-depth analysis and governance of business intelligence, to depict the value of the League platform to enable and drive improvements to the customer experience and engagement that lead to improved patient health outcomes! You will surface key performance indicators with visual analytics platforms like Looker and Amplitude and work closely with other data analysts, engineers and scientists on the team to support the data models underlying the visual analysis dashboards/tools.

People who enjoy working within cross-functional and multi-disciplined teams both internally and externally will thrive in this role. Furthermore, you have experience in tying numbers to a larger, more strategic, business context. You enjoy communicating with non-technical stakeholders, using the art of converting simple questions into complex analysis and translating them back into meaningful and actionable insights.

Meet the Team

Our data team also manages an internal Business Intelligence product that primarily leverages a SQL-based ETL to surface key performance indicators company-wide within Looker. You will be working closely with data engineers and data scientists on the team to build and maintain our data pipelines to ingest and transform data from a variety of sources to support these BI tools.


In this role, you will:

• Support League’s customers in using our data to unlock insights on their end users using your expertise with data models and BI, managing data dictionaries, and deep dive and Q&A sessions.
• Work closely with internal stakeholders to provide insights through analysis to help inform decisions in all parts of the business, including Product Management, Marketing, and Health Care.
• Act as a SME for all things related to Reporting; guide users to the right set of KPIs and provide clarity on their meaning.
• Develop analytics strategies and frameworks to monitor and analyze product performance and business KPIs related to application usage, and user engagement & conversion.
• Work with data analysts, data engineers and data scientists on data requirements, reporting and forecasting of metrics and building out visualizations and data value stories.
• Regularly conduct data quality audits and analysis to ensure the accuracy of data & reports sent to customers, in particular of the client events (ie clickstream data) generated by user button clicks and screen loads within the app.

Who you are:

• You care deeply about using information and data in decision-making and have experience in communicating that logic to customers.
• You are a strong communicator and enjoy collaborating with groups and training or educating teams to use data tools or to understand results.
• You are a strong problem solver and can communicate the challenges and solutions effectively.
• You are extremely customer-centric and create relationships with customers easily.
• You like working in a fast-paced environment and are comfortable managing multiple tasks to tight deadlines.
• You are eager to learn from others and help others grow with you.

What you bring:

• Strong SQL skills, comfortable working with python
• Experience working with data pipeline orchestration such as Airflow or Dataflow 
• Experience working with data engineering stack on cloud platforms like AWS, Azure or GCP.
• At least two years of experience working as a data engineer, analytics engineer, data analyst or data scientist
• Undergraduate or Masters degree in business administration, statistics, computer science or similarly quantitative discipline, or equivalent practical experience

Nice To Have Experience

• Data analysis and data manipulation in Python (Pandas, PySpark, etc)
• Healthcare industry experience
• Worked with a SaaS company on customer facing data products
• Backend Software Engineering experience and understanding

  What We Offer

  • Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
  • Bonus Program: Be rewarded for your contributions with our performance-based bonus program
  • Employee Stock Option Program: Become an owner and share in our success through our stock option program
  • Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
  • Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
  • Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
  • Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
  • Mentorship Program: Benefit from guidance and support from experienced leaders in your field
  • Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity

  
  The Application Process:
  
  We believe applying for a job should be straightforward and transparent. Here’s what to expect:

  1. Submit Your Application: You’ll receive a confirmation email right away.
  2. Hiring Manager interview: Discuss your experience, skills, and motivations relevant to the specific job requirements
  3. Talent Interview: Learn more about our culture, get alignment on your compensation expectation prior to committing to next steps
  4. Meet the Data Team: Dive into technical discussions and learn how you can make an impact at League.
  5. Final Steps: Meet our cross-functional team and the Executive leader and share experiences on collaboration and alignment with company values and strategic goals
  6. Offer and onboarding!

  We value your time and effort—our team is committed to providing updates throughout the process.

Security-related responsibilities

• Compliance with Information Security Policies
• Compliance with League’s secure coding practice
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations