Corpay is a global leader in business payments, and they are seeking a Client Experience Associate to support Corporate Dealers. The role involves handling key administrative and operational tasks to ensure seamless trade execution and client account management.
Responsibilities
- Assisting Corporate Dealers in managing client accounts by handling administrative tasks related to trade execution, pricing, and order processing
- Coordinating trade confirmations, settlement processes, and client documentation to ensure accuracy and compliance
- Monitoring daily trade settlements and assisting with trade reconciliation to ensure smooth transactions
- Liaising with shared services departments, including but not limited to Operations, Compliance, Credit, to address inquiries and resolve issues efficiently
- Facilitating an efficient client and dealer experience by project managing processes and communication with our shared services departments
- Managing and updating client data, trade records, and communication logs in Salesforce and internal systems
- Supporting client onboarding and account setup, ensuring all necessary documentation and compliance requirements are met
- Coordinating with the Compliance team on KYC/AML documentation and regulatory requirements
- Preparing reports and analysis on client trading activity and account performance to assist Dealers in client engagement
- Assisting in the preparation of client presentations, market updates, and other materials to support business development efforts
- Organizing and tracking client communications, ensuring timely follow-ups and proactive engagement
- Proactively build relationships with current clients and provide exceptional customer service to ensure client satisfaction and loyalty
- Engaging with clients via phone, email, and virtual meetings to provide updates, answer inquiries, and ensure a high level of service
- Assisting in client education on Corpay Cross-Border platforms and payment solutions
- Identifying opportunities to enhance the client experience and streamline operational processes
- Adhering to compliance obligations, company risk management, Anti-Money Laundering and all company policies
- Providing ad hoc support to your team as and when required
Skills
- Proactive and effective communicator with excellent customer service skills
- Ability to develop and maintain strong relationships
- Strong in Microsoft Excel
- Ability to work independently and as part of a team
- Ability to work in a fast-paced environment
Benefits
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Company Overview
- Corpay provides online payment solutions. It was founded in 1992, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://payments.corpay.com.
Company H1B Sponsorship
- Corpay has a track record of offering H1B sponsorships, with 4 in 2026, 35 in 2025, 13 in 2024. Please note that this does not guarantee sponsorship for this specific role.