2. Job Responsibilities & Tasks (Duties include but are not limited to)
• Receive and process customer orders accurately in the system.
• Handle customer inquiries regarding products, pricing, availability, and delivery status.
• Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment.
• Monitor order status and follow up to ensure on-time delivery.
• Handle customer complaints and escalate issues when necessary.
• Maintain and update customer records and order files.
• Prepare daily order reports and support operational reporting.
• Communicate stock availability and delivery updates to customers and sales teams.
• Ensure proper documentation of all orders, returns, and credit notes.
• Support in resolving billing or invoice-related issues with the Accounts Department.
• Perform any other duties assigned by the Customer Service Supervisor/Manager.
3. Job Dynamics & Interfaces
3.1 Internal:
• Sales Department
• Warehouse & Logistics
• Accounts / Finance
• Production / Planning (if applicable)
3.2 External:
• Customers
• Distributors
• Transporters / Third-party logistics providers
4. Required Job Qualifications & Competencies
4.1 Education & Experience
• Minimum High School degree.
• A minimum of 1 to 2 years’ experience in similar and related field.