Corning Incorporated is a leading innovator in glass, ceramic, and materials science. They are seeking a Customer Service Coordinator to provide exceptional customer service support to Workplace Service managed facilities, acting as the first point of contact for internal customers and coordinating various service requests.
Responsibilities
- Deliver exceptional customer service by responding to phone calls, emails, and online web requests to meet internal customers and department representative’s expectations with solutions-oriented approach
- Gather customer requirements for conference room reservations, media, security service requirements, and schedule in EMS (Events Management System)
- Utilize multiple software systems and reports to process reservations, bookings, and workorders with EMS space scheduling including any related support services and/or Maximo service request workorder system
- Execute work in compliance with WPS Customer Service processes and policies
- Liaison between internal WPS and cross-functional customers at all levels, service partners, departments, and divisions
- Provide corporate event assistance including, but not limited to, meeting setups and/or customized services, while maintaining a high degree of confidentiality for executive and high-profile events
- Attend corporate events and core team partner engagement meetings
- Maintain professional and courteous communication with the customer base regarding all customer service-related matters by leveraging Power BI to provide updates on project activities, maintenance issues, improvements, and events or circumstances that may disrupt their normal workday. Ensure tenants are adequately informed and prepared to protect Corning assets, including equipment and processes
- Serve as the primary liaison between tenants and/or SLT representatives during emergency maintenance situations, ensuring clear and timely communication about the circumstances, expected resolution, and timeline for returning to normal operations
- Participate in special projects as assigned
- Complete required corporate, division and safety training
- Meet personal and team metrics (KPI’s) and objectives defined in the organization's annual operating plan
Skills
- 2-year associate's degree or work experience equivalent preferred
- Desire to grow strong customer service skills, including listening skills
- Strong phone and keyboarding skills and use of general office/call center equipment
- Experience with Microsoft Office suite and general call center and work order concepts and/or systems
- Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
- Demonstrate good organizational skills, detailed oriented, punctual
- Professional, friendly, and positive approach to customers' expectations and requests
- Ability to work well under pressure and remain positive
- Contribute to solid working relationships and effective communications with a diverse employee base of peers, customers, partners, and supplier across all levels of the company
- Embraces Corning Incorporated culture, values, and policies
- High level of integrity and confidentiality
- Demonstrates good interpersonal skills
- Demonstrates good written and verbal communication skills
- Customer service or call center experience preferred
Benefits
- Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
- As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career.
- Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
- Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
- Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
Company Overview
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