Join the Nationwide Inbound Inc. Team as a Customer Service Remote Agent
Nationwide Inbound Inc. is seeking highly motivated and personable Customer Service Representatives to join our dynamic team as remote agents. As a leading full-service customer contact center, we provide top-notch services to companies across various industries. Our inbound call center is growing rapidly, and we're looking for enthusiastic individuals to assist our clients, provide product/service information, fulfill customer needs, and resolve any issues that may arise.
About Nationwide Inbound Inc.
With over 20 years of experience, Nationwide Inbound Inc. has established itself as a trusted partner for companies of all sizes. We began as a single-seat answering service and have since grown to earn the trust of hundreds of companies across North America in Home Services and 50 other industries. Our goal has always been to provide the highest quality of customer support, and we're committed to helping businesses succeed.
Job Summary
As a Customer Service Remote Agent with Nationwide Inbound Inc., you'll have the opportunity to work in a fast-paced environment, develop strong customer service and sales skills, and enhance your written and verbal communication skills. This is an ideal part-time or seasonal position for college students, with flexible scheduling and the potential to continue working remotely after returning to school. You'll be able to manage large amounts of incoming calls, schedule appointments for home repair companies, and build sustainable relationships with customers.
Key Responsibilities:
- Manage large amounts of incoming calls and customer service inquiries
- Schedule appointments for home repair companies
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
Requirements:
- Must be a permanent resident of Illinois, Iowa, or Wisconsin
- Must be able to work weekends
- Proficient with the internet, data entry, and the ability to swiftly move between multiple programs
- Good typing, computer, and customer service skills
- Strong phone contact handling skills and active listening skills
- Ability to multi-task, prioritize, and manage time effectively
Work from Home Requirements:
- PC with at least Windows 7
- Dual monitors
- USB headset
- Consistent reliable high-speed Internet access
- Quiet dedicated workspace
Benefits for Part-Time and Seasonal Employees:
- Paid Training
- FTO (Flexible Paid Time Off)
- Opportunities for career growth and advancement
- Medical Insurance, 401K, Flexible Spending Account (FSA), and Flexible Paid Time Off (FTO) for full-time employees
Why Work with Nationwide Inbound Inc.?
At Nationwide Inbound Inc., we offer a fun and fast-paced work environment with opportunities for career growth and advancement. Our team is like a family, and we prioritize helping every company and customer to the best of our abilities. As a remote agent, you'll have the flexibility to work from home and manage your schedule effectively.
Career Growth Opportunities:
- Enhance your written and verbal communication skills
- Learn to adapt to a fast-paced environment
- Develop strong customer service and sales skills
- Build your knowledge of a wide variety of industries
- Develop effective strong time management and organization skills
- The ability to move to full-time employment if your college career changes or advancement opportunities become available
What Our Employees Say:
"Working for Nationwide Inbound Inc. has been a great experience. The team is supportive, and the work is rewarding. I enjoy the flexibility of working from home and the opportunities for career growth." - Raekwon C., Customer Service Representative
How to Apply:
If you're a motivated and personable individual looking for a part-time or seasonal opportunity, we encourage you to apply. Please submit your application, and we'll be in touch with you via email to discuss the next steps.
Equal Opportunity Employer:Nationwide Inbound Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**All communication throughout the hiring process will be sent by email. Please enter a valid email account that is checked regularly when completing the application. Look for emails from @nationwideinbound.com and set your email filter to unblock, whitelist, or accept emails from these addresses.**
Apply Now