Join blithequark's Customer Service Team and Make a Difference in Students' Lives
Are you ready to embark on a fully remote, work-from-home career in customer service that not only challenges you but also allows you to make a meaningful impact on customers' lives? Do you aspire to be part of an employee-focused organization that prioritizes your growth and well-being? If your answer is "yes," then blithequark's Customer Service Associate role is the perfect fit for you!
About blithequark and the Education FinTech Industry
blithequark is a pioneering company in the Education FinTech sector, dedicated to providing innovative solutions to help students and alumni manage their educational financial obligations effectively. Since its inception in 2011, blithequark has expanded its services to include Cohort Repayment Management, Employer Student Loan Benefits, Default Prevention & Recovery, Student Enrollment Management, and Alumni Placement Verification Services. By joining blithequark, you become part of a dynamic team that is shaping the future of financial services in education.
Key Responsibilities
As a Customer Service Associate at blithequark, you will be the frontline representative of the company, providing top-notch service to customers across various lines of business. Your primary duties will include:
- Handling inbound and outbound customer calls with high productivity, ensuring timely and professional communication.
- Utilizing multiple communication channels such as telephones, email, chat, and text to interact with customers.
- Responding to written communications in a timely and professional manner.
- Effectively using the CRM system to manage technical inquiries and follow up on customer resolutions.
- Adhering to policies and procedures regarding escalations and updating records with current demographic and contact information.
- Initiating calls to Federal loan servicers to resolve repayment options for customers with Federal student loans.
- Comprehending and sharing new concepts and content related to various topics.
- Ensuring compliance with all federal and state laws governing the industry.
- Meeting Key Performance Indicators (KPIs) and monthly performance goals.
Essential Qualifications and Skills
To be a successful Customer Service Associate at blithequark, you should possess:
- A passion for delivering exceptional customer service and making a positive impact on customers' lives.
- Excellent communication skills, with the ability to establish and maintain rapport with customers through effective communication and timely follow-up.
- Attention to detail and the ability to prioritize tasks in a fast-paced environment.
- A self-motivated attitude with a great degree of internal motivation.
- The ability to operate and navigate various technical devices and systems, as well as troubleshoot common computer issues.
Preferred Qualifications
While not mandatory, having previous experience in customer service, especially in the financial or education sectors, can be beneficial. Additionally, familiarity with CRM systems and excellent problem-solving skills are highly valued.
Why Join blithequark?
At blithequark, we pride ourselves on being an employee-driven organization that fosters honest, open communication and feedback. Our management team is comprised of individuals who have been promoted from within, demonstrating our commitment to career growth and development. As a Customer Service Associate, you can look forward to:
- A competitive benefits package, including medical, dental, vision, and life insurance.
- Opportunities for advancement and professional growth.
- Diverse experience working across blithequark's various lines of business.
- The flexibility of working from home (WFH) with company-provided equipment.
Training and Onboarding
During the first two weeks of employment, comprehensive training will be conducted Monday through Friday between 8 am and 5 pm CST. This training is designed to equip you with the necessary knowledge and skills to excel in your role.
Education and Qualifications
A high school diploma or equivalent is required for this role. blithequark is committed to equal employment opportunities and does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
What to Expect
This is a full-time position with a pay rate of $17.00 per hour. The role involves working various shifts, including day and evening shifts, and potentially weekends as needed. blithequark offers a comprehensive benefits package, including dental insurance, health insurance, paid time off, and vision insurance.
Conclusion
If you are a motivated and customer-focused individual looking for a challenging yet rewarding career in a dynamic and growing company, we encourage you to apply for the Customer Service Representative role at blithequark. Join our team and be part of a company that is making a difference in the lives of students and alumni. Apply now and start your journey with blithequark!
Apply Now