Customer Service Representative

Champion Home Services is based in Austin, providing top-quality HVAC and plumbing services. They are seeking a Customer Service Representative to handle customer service calls and engage with customers effectively.

Responsibilities

• Handle inbound customer service calls including, but not limited to:
• Booking appointments
• Understanding general priority booking knowledge
• Providing tech ETA
• Deescalating customer concerns
• Understating field availability for effective booking
• Handle text and chat engagements with the customers
• Call on customer list to offer promotions
• Creating and updating customer profiles

Skills

• Previous customer service or call center experience
• Strong attention to details
• Conscientious team player
• Honesty, integrity, and a good attitude
• Clear background check and drug screen
• Industry and ServiceTitan experience

Company Overview

Champion Home Services is an all-in-one cooling, heating, plumbing, and electrical company in San Antonio, TX region, also serving Boerne, Helotes, San Marcos, New Braunfels, Bulverde and the surrounding areas. It was founded in 2007, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.championacaustin.com.

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