Join Our Team: Customer Service Representative - Bilingual (Remote)
Apoyo Financiero Inc., a pioneering loan company dedicated to serving under-banked communities, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Bilingual. As a key player in our organization, you will have the opportunity to make a positive impact on the lives of our clients and contribute to our mission of providing access to credit and financial services.
About Us
Apoyo Financiero Inc. is a fast-paced and rapidly growing loan company that has helped over 40,000 clients and funded over $400 million dollars in loans. We operate in three states and are committed to improving the lives of our clients, employees, and the communities we serve. Our work has a positive social impact, and we are dedicated to providing financial solutions that meet the needs of our clients.
The Opportunity
We are looking for a success-driven customer service team player who is passionate about financial and lending services and working with the public. As a Customer Service Representative - Bilingual, you will be responsible for providing exceptional customer service, customizing financial solutions that meet clients' needs and financial goals, and contributing to the growth and success of our organization. We offer comprehensive training to ensure your professional growth in the lending industry, and our goals are achievable. If you're resilient, a self-starter, and able to build rapport with clients, we'd love to hear from you.
Key Responsibilities:
- Provide exceptional customer service and respond to client inquiries in a timely and professional manner.
- Customize financial solutions that meet clients' needs and financial goals.
- Appropriately apply all available collection procedures and payment alternatives to minimize delinquency and credit losses.
- Meet and exceed company sales goals by making our company known, selling our products, and getting prospects in front of our branches.
- Build rapport with clients and establish long-term relationships.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date with industry trends and developments to provide informed advice to clients.
Essential Qualifications:
- Minimum 1 year of customer service experience in retail, sales, or financial services.
- Experience in sales and collections preferred.
- Bilingual (English/Spanish) - fluent in both languages.
- Strong phone presence and experience dialing multiple calls per day.
- Numeric data skills and accuracy with computer (typing speed 40 wpm minimum).
- Self-motivated and a strong desire for professional growth.
- Open to receiving constant feedback and willing to become an expert on credit business.
- High School diploma or College preferred.
Preferred Qualifications:
- Experience in the financial services industry.
- Knowledge of credit and lending regulations.
- Previous experience in a remote work environment.
Skills and Competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Ability to build rapport with clients and establish long-term relationships.
Career Growth Opportunities and Learning Benefits:
- Comprehensive training program to ensure your professional growth in the lending industry.
- Opportunities for career advancement and growth into leadership roles.
- Collaborative and dynamic work environment that encourages learning and development.
- Access to industry trends and developments to stay informed and up-to-date.
Work Environment and Company Culture:
- Remote work opportunity with flexible scheduling.
- Collaborative and dynamic team environment.
- Commitment to diversity and inclusion.
- Recognition and rewards for outstanding performance.
Compensation and Benefits:
- Competitive salary: $18.00 - $19.00 per hour, depending on location, education level, and experience.
- Medical benefits.
- 401(K) Retirement plan.
- Generous PTO.
- Paid holidays.
- Paid sick days.
- Paid bereavement days for direct family members.
- Paid vacation days.
- $350 Employee Referral Bonus.
Position Details:
- Non-exempt position.
- Two days off per week, including Sundays.
How to Apply:
If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you. Apply Now
Equal Opportunity Employer:
Apoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services. We are an Equal Opportunity Employer and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
We are committed to building a diverse and inclusive team and look forward to hearing from you!
Apply Now