Customer Service Representative II

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Serves as the primary point of contact and liaison between agents, sales, production and vendors to ensure a smooth customer experience. Handles incoming requests, responds to inquiries regarding order status or service updates, and resolves issues efficiently while maintaining a professional and customer-focused approach. Demonstrates patience and strong verbal and written communication skills when assisting customers, sales partners, or industry professionals through processes. Anticipates agent needs proactively and coordinates with vendors to ensure products are delivered within service level agreements.

Job Responsibilities

• Maintains a working knowledge of title-related concepts such as title chains, legal descriptions, and public records to support customer needs. Reviews relevant documents, including title commitments and closing documentation, to ensure accuracy and completeness. Identifies and helps resolve basic issues, such as missing information or discrepancies, while keeping all stakeholders informed.

• Responsible for answering routine questions and issues about products and services from internal and external customers

• Utilizes standard office tools and customer service platforms, including Microsoft Office, production systems (e.g., Qualia, Resware), and CRM systems like Dynamics, to manage tasks and track customer interactions effectively.

• Effectively resolves inquiries or escalates concerns in a timely fashion

• Follows standard procedures and guidelines

• Understands how assigned duties relate to others within the team and how the team integrates with related teams

• Impacts own team through the quality of the support provided

• Recognizes and solves typical problems; selects solutions from established options

• Communicates moderately complex information in routine situations, typically within own team

• Works under general supervision with limited ability to modify approach

• Individual contributor having no supervisory responsibilities; manages own workload

• Performs all other duties as assigned by management

Education

• High school diploma required; Bachelor’s preferred

Experience

• Typically requires 8+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [email protected].

Benefits

offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

Originally posted on