Customer Service Representative in Green Bay, WI

Job title: Customer Service Representative in Green Bay, WI at Wisconsin Public Service (WPS)
Company: Wisconsin Public Service (WPS)
Job description: WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, WI location.Pay & Benefits:

• Starting pay is $21.96 and offers regular increases per the bargaining agreement.

Benefits include:

• Medical/Dental/Vision Plan
• 401K Plan
• Paid Time Off
• Paid Holidays

Job SummaryDo you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions.Various shifts are available and candidates must be flexible and available to work any shift that is assigned to them.Please join us and apply today!Tentative Start Date: July 14, 2025Job Responsibilities

• Handle residential inquiries relating to billing, payment, mobile app, website and customer moves
• Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)
• Receive general and miscellaneous inquiries
• Use CIS to maintain current and accurate customer information which will be accessed by other departments
• May also perform other miscellaneous duties and special projects as assigned

Minimum Qualifications

• High School Diploma, HSED or GED
• 1+ years Customer Service and/or Customer Relations (billing, credit, payment)
• Must be able to work and adapt to various hours/shifts and a changing schedule
• Availability for 24 hour call out for storm trouble call handling is also required

Preferred Qualifications

• Previous care center experience
• Previous office/clerical experience
• Previous experience working in a union environment
• Strong communication skills with the ability to be empathetic with customers
• Able to confidently multitask with different systems while on the phone with customers
• Proficient with Microsoft Office products
• Ability to use good judgement in making decisions

Testing Requirements

• Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

End Date: 05/21/2025Minimum Posting Range: $21.96Maximum Posting Range: $30.26The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.Learn more atLegal authorization to work in the United States is required. We will not sponsor for Employment visas, now or in the future, for this job opening.WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
Expected salary:
Location: Green Bay, WI
Job date: Tue, 22 Apr 2025 22:59:39 GMT
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