Join the Team Behind the Promise: Customer Service Representative at Blue Cross and Blue Shield of Nebraska
Blue Cross and Blue Shield of Nebraska (BCBSNE) is a leading health insurance company dedicated to being there for people in the best and hardest moments of their lives. With a rich history spanning over 80 years, we have established ourselves as a trusted partner in the healthcare industry. Our team is the power behind our promise, and we are seeking forward-thinking professionals like you to join us in delivering exceptional customer experiences.
About Us
At BCBSNE, we exist to add more good, healthy years to people's lives by supporting our customers and the Nebraska community at large. We are committed to innovation, continuously driving healthcare forward while meeting the needs of our members and state. Our goal is to make a positive impact in the lives of Nebraskans, and we believe that our team members are the key to achieving this goal.
Job Summary
We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary customer interface for inquiries, providing exceptional service and support to our members. You will be responsible for handling incoming phone calls, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail.
- Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.
- Elevate sensitive customer requests when necessary.
- Comply with State and Federal regulations and mandates, which are continually changing.
- Remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
- Provide best-in-class service, building trust in our abilities and being the voice of the customer.
Requirements and Qualifications
Essential Qualifications:
- High School Diploma or Equivalent.
- Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred).
- An equivalent combination of education and experience may be substituted for this requirement.
- Availability for training 9-12 weeks in length.
Preferred Qualifications:
- Basic medical/dental terminology and contract interpretation.
- Experience in the health insurance industry.
Skills and Competencies
To be successful in this role, you must possess:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong attention to detail and organizational skills.
- Ability to remain current on knowledge of diverse products and regulations.
What We Offer
Compensation and Benefits:
- Competitive salary: $39,520 annually.
- Comprehensive benefits package, including health benefits effective 1st of the month following start date.
Career Growth Opportunities:
- Opportunities for professional growth and development.
- Training and support to help you succeed in your role.
- A dynamic and supportive work environment.
Work Environment:
- Remote work opportunity - work from home anywhere in the State of Nebraska or local Omaha metro area.
- Flexible work schedule - must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday.
- Reliable internet service provider and dedicated, distraction-free workplace required.
Our Culture
At BCBSNE, we value diversity of experience, perspective, and background. We believe that this diversity leads to a better workplace for our employees and a better product for our customers and members. We are an Equal Opportunity/Affirmative Action Employer, committed to creating an inclusive and supportive work environment.
How to Apply
If you are passionate about delivering exceptional customer experiences and making a positive impact in the lives of Nebraskans, we encourage you to apply for this exciting opportunity. Please submit your application without delay, and we will review it carefully.
Conclusion
At Blue Cross and Blue Shield of Nebraska, we are committed to making a positive impact in the lives of Nebraskans. We believe that our team members are the key to achieving this goal, and we are seeking dedicated and passionate professionals like you to join our team. If you are excited about the opportunity to make a difference in the lives of others, we encourage you to apply for this rewarding role.
Apply Now