About careerzynith
careerzynith is a fast‑growing technology pioneer that powers the world’s biggest retailers with innovative, data‑driven solutions aimed at the youth market. Recognised in the Sunday Times Tech Track 100 for rapid growth, careerzynith blends cutting‑edge AI, real‑time media scheduling, and seamless brand‑to‑consumer connections to deliver measurable ROI for our clients while creating an empowering workplace for our people.
Our mission is simple: help retailers and brands reach the next generation of shoppers with precision, creativity, and speed. By doing so, we enable our partners to stay ahead of market trends, boost sales, and build lasting relationships with younger audiences.
Equity, Diversity & Inclusion at careerzynith
At careerzynith, diversity isn’t a buzzword – it’s a core business driver. We are committed to building an inclusive environment where every voice is heard, respected, and celebrated. Our values of accountability, transparency, and honesty guide us as we publish our ED&I metrics and set ambitious targets for improvement.
Research shows that men often apply when they meet 60 % of a role’s criteria, whereas women and under‑represented groups tend to apply only when they meet every single requirement. We reject that standard. We welcome applicants of all backgrounds, experiences, and identities, and we encourage you to apply even if you don’t tick every box.
If you need any accommodations during the application process, please email us at [email protected]. We are happy to support you.
Why This Role Matters
As careerzynith expands its US offering, we need a proactive Customer Support Executive to become the linchpin between our internal teams and our B2B clients. You will ensure that media campaigns launch flawlessly, offers are managed accurately, and our clients experience the highest level of service. Your work will directly influence client satisfaction, campaign performance, and the overall growth trajectory of careerzynith.
Key Responsibilities
- Internal Support Ownership: Manage day‑to‑day support tasks such as media scheduling, offer creation, and campaign tracking.
- Media Campaign Coordination: Collect assets, confirm booked dates, and send approvals to brands, ensuring every campaign launches on schedule.
- Offer Management: Schedule boosted offers, create supplemental offers, resolve code issues, monitor inventory levels, and update image assets.
- SLA Compliance: Monitor task progress, meet agreed Service Level Agreements, and proactively flag any risks.
- Client Relationship Management: Maintain clear, courteous communication with clients throughout the campaign lifecycle.
- Cross‑Team Collaboration: Work closely with Design, Customer Success, Advertising, and Product teams to deliver seamless experiences.
- Process Improvement: Identify bottlenecks, suggest workflow enhancements, and contribute to the continuous improvement of support processes.
Who We’re Looking For – The Ideal Candidate
Essential Experience & Qualities
- Proven experience supporting B2B or B2C clients in a fast‑paced environment.
- Exceptional time‑management and organisational skills; ability to juggle multiple campaigns without compromising quality.
- Demonstrated ability to collaborate across functional teams, translating technical requirements into clear actions.
- Strong written and verbal communication skills, with a customer‑centric mindset.
- Comfort with data‑driven decision making and an eye for detail when handling offers and codes.
Preferred Experience & Technical Skills
- Hands‑on experience with project‑management tools such as Asana.
- Familiarity with CRM platforms, particularly Salesforce.
- Exposure to media‑planning or advertising technology platforms.
- Understanding of retail or e‑commerce ecosystems, especially those targeting younger demographics.
Core Skills & Competencies
- Customer Empathy: Ability to anticipate client needs and deliver solutions before issues arise.
- Analytical Thinking: Comfort analysing campaign data, spotting trends, and recommending optimisations.
- Problem‑Solving: Quick, resourceful resolution of code errors, inventory shortages, or scheduling conflicts.
- Adaptability: Thrive in a dynamic, growth‑focused environment where priorities shift rapidly.
- Collaboration: Build strong relationships with internal stakeholders to ensure alignment and shared success.
- Tech‑Savvy: Comfortable learning new software tools and platforms, with a willingness to become a subject‑matter expert.
Compensation, Perks & Benefits
careerzynith recognises that great talent deserves great rewards. While exact figures will be discussed during the interview process, you can expect a competitive salary package complemented by a suite of benefits designed to support your wellbeing and professional growth.
- Unlimited Holiday: No cap on paid time off – we trust you to balance work and life responsibly.
- Remote‑First Culture: Work from anywhere you feel most productive; office attendance is optional.
- Flexi‑Time & Flexi‑Friday: Choose a schedule that fits your rhythm, with the option to finish early on Fridays.
- Wellness Programme: Gym memberships, wellness challenges, mental‑health first aiders, and a health‑cash plan.
- Home‑Office Stipend: £200 allowance to create an ergonomic workspace at home.
- Partner Discounts: Exclusive savings with leading brands such as Google, Apple, GymShark, and more.
- Learning & Development: Access to learning budgets, coaching workshops, and clear progression pathways.
- Great Place to Work Accreditation: careerzynith is recognised across multiple categories for its employee‑first culture.
Career Growth & Learning Opportunities
At careerzynith, your career trajectory is limited only by your ambition. As a Customer Support Executive you will:
- Gain deep exposure to the retail technology stack, building expertise that is highly marketable.
- Work alongside senior leaders in Product, Advertising, and Customer Success, opening doors to mentorship and internal mobility.
- Participate in regular training sessions, industry conferences, and internal knowledge‑sharing forums.
- Be considered for advancement into senior support, operations management, or client‑facing strategy roles as the business scales.
Work Environment & Culture at careerzynith
Our culture is built on three pillars: Innovation, Inclusion, and Impact.
- Innovation: We encourage curiosity, experimentation, and the sharing of bold ideas. Every employee has a voice in shaping product direction.
- Inclusion: Diverse teams drive better outcomes. We celebrate differences, provide employee resource groups, and maintain transparent DEI reporting.
- Impact: Your work directly influences the success of global retail brands and the shopping experiences of millions of young consumers.
Whether you prefer a bustling coffee‑shop vibe or a quiet home office, our remote‑first policy lets you design your ideal work setting. Regular virtual socials, quarterly in‑person meet‑ups, and an open‑door leadership style keep the community spirit alive.
Application Process
Ready to join careerzynith? Follow these steps:
- Submit your updated CV and a brief cover letter highlighting why you’re passionate about customer support and retail technology.
- Complete a short online questionnaire that helps us understand your experience with tools like Asana and Salesforce.
- Participate in a virtual interview with the Hiring Manager and a member of the Customer Success team.
- If successful, you’ll meet senior leadership for a culture fit discussion and receive a formal offer.
We appreciate every applicant’s time. Due to the volume of interest, only shortlisted candidates will be contacted. By applying, you consent to careerzynith processing your personal data for recruitment and related purposes. Our Applicant Privacy Notice outlines your rights and how we protect your information.
Join careerzynith – Make an Impact Today
If you thrive in a collaborative, high‑energy environment and are eager to help world‑class retailers connect with the next generation of shoppers, we want to hear from you. Bring your unique perspective, your drive for excellence, and your passion for customer success to careerzynith. Together, we’ll shape the future of retail technology.
Apply now and start your journey with careerzynith!
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