This role supports customers and representatives managing accounts impacted by a death notification, handling sensitive account-related conversations and delivering a professional and empathetic customer experience.
Requirements
- Manage assigned delinquent consumer accounts and work with customers or authorized parties to identify appropriate repayment or resolution options.
- Handle inbound and outbound phone calls related to death notifications, responsible-party outreach, payment discussions, collateral options, and account servicing questions.
- Review account documentation and complete follow-up through written correspondence and shared email inboxes as needed.
- Navigate multiple systems to document activity accurately, maintain account records, and support timely resolution.
- Partner with internal teams across collections, recovery, lien release, repossessions, and related life-event support functions.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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