Join Team Amex: Empowering Businesses Globally through Innovative B2B Payment Solutions
At American Express, we believe in the power of backing our customers, communities, and each other. As a global and diverse community of colleagues, we are committed to providing the world’s best customer experience every day. Our Express Global Commercial Services (GCS) team is at the forefront of enabling businesses worldwide to pay for and finance their growth. We are now seeking a seasoned Director - Digital Product Operations and Governance to lead our B2B Solutions products, ensuring operational effectiveness, compliance, and risk management.
About American Express and the GCS Team
American Express is a renowned financial services company with a rich history of innovation and customer-centricity. Our GCS team provides a comprehensive suite of payment and lending products, solutions for travel and everyday business spending, cross-border payments, global currency solutions, and business financing. As the business landscape evolves, we are developing B2B partner-embedded and automated payment solutions to seamlessly integrate into our customers' ecosystems.
The B2B Solutions team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans to capture B2B spend through ecosystem partners such as AP Automation partners, Accounting and ERP software providers, and procurement platforms & networks. With our B2B business having doubled in customers and volume over the last few years, we are now scaling our B2B ecosystem and require a Director - Digital Product Operations and Governance to ensure the continued growth and success of our products.
Key Responsibilities
- Ensure operational effectiveness and efficiency by driving robust compliance, controls, and governance for our B2B product suite.
- Lead the management of product and platform operations, including adherence to regulatory, compliance, and audit requirements.
- Collaborate with Technology to manage platform health, drive issue resolution, platform release testing, partner integrations, and continuous improvement.
- Lead New Product Approvals (AEMP54) for all B2B Solutions products and work closely with Operational Excellence.
- Drive risk oversight by managing product governance activities, including PRSA, TLM, controls, and testing.
- Maintain operational and supporting activities for One AP ACH payment service and collaborate across Product and Network teams.
- Provide operational support in driving servicing capability enhancements and developments with GSG, Product, and the servicing strategy team.
Preferred Qualifications and Skills
To succeed in this role, you will need:
- Extensive experience in B2B product development and/or product operations, with a proven track record of driving growth and innovation.
- The ability to navigate ambiguity and translate unstructured information into structured, actionable plans.
- Strong organizational skills and project management experience, with the ability to prioritize and drive results with limited resources.
- A proven ability to balance high-level strategy with detailed operations and lead teams in a matrixed organization.
- Excellent interpersonal, written, and verbal communication skills, with the ability to influence business partners and drive business value without direct authority.
- Knowledge of the B2B payment space and solutions, with a strong understanding of regulatory and compliance requirements.
- A Bachelor's degree and 7+ years of relevant experience.
What We Offer
At American Express, we back our colleagues with competitive benefits and programs that support their holistic well-being. Our benefits include:
- Competitive base salaries and bonus incentives.
- A 6% Company Match on retirement savings plans.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Career Growth and Development
As a Director - Digital Product Operations and Governance at American Express, you will have the opportunity to lead a critical team and drive the growth and success of our B2B Solutions products. You will work closely with cross-functional teams, including Technology, Product, and Operational Excellence, to ensure operational effectiveness, compliance, and risk management. With our commitment to career development and training, you will have the resources and support needed to succeed in this role and advance your career.
Our Culture and Work Environment
At American Express, we prioritize our colleagues' physical, financial, and mental health through each stage of life. Our Amex Flex working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model, or fully virtually. We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Join Us
If you are a seasoned professional with a passion for driving innovation and growth in the B2B payment space, we encourage you to apply for this exciting opportunity. As a Director - Digital Product Operations and Governance at American Express, you will lead a critical team and drive the success of our B2B Solutions products. With our commitment to career development, competitive benefits, and flexible working model, we offer a unique and rewarding career journey that supports your personal and professional growth.
Apply now and join Team Amex in empowering businesses globally through innovative B2B payment solutions.
Apply Now