Role Overview
We're looking for a Director of Customer Success to lead our Customer Success team and take ownership of the strategies, processes, and initiatives that ensure our customers thrive. As a member of the leadership team, you'll contribute to overall company direction and drive cross-functional collaboration.
What You Will Do
As Director of Customer Success, you'll lead our Customer Success team, responsible for key metrics such as customer retention, engagement, NPS, and revenue expansion. You'll grow the team, coach and support its members, and build the infrastructure for scalable, high-impact customer success operations.
Why It Might Be a Fit
This role is ideal for someone who thrives in high-growth environments, is energized by impact and ownership, and is excited to help shape the future of AI in healthcare.
Requirements
- 8+ years in customer success, implementation, or account management within complex B2B SaaS environments (ideally in healthcare)
- Proven experience building, leading, and scaling high-performing CS teams
- Strong strategic and operational mindset, with the ability to operate hands-on
- Primary ownership in strategic account relationships for a sustained time period
- Demonstrated success driving retention, expansion, and revenue growth
- A data mind: an understanding of the key metrics to monitor and how to effect improvement in them
- Professional communication both in Spanish and English
Benefits
- Fix and variable salary
- Flexible benefits through Cobee (ticket restaurant, transport, nursery...)
- Remote work in an async environment
- Flexible working hours
- Tebuildings three times per year
- 23 days per year + birthday + 6 local and regional holidays
- Budget for training and personal development
- Laptop (Mac or Linux) + equipment needed (screen...)
- Possibility to join a team of good and ambitious people where you can create a real impact on people's lives
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