Director of People Operations

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.

Reporting into the Chief People Officer, Loopio is seeking a Director, People Operations to drive various projects, and all aspects of the employee lifecycle for a globally distributed team. We’re looking for a positive change agent who can own the full employee lifecycle, and position their team as strategic business partners.

We’re looking for a People & Culture leader who describes themselves as a builder, a critical thinker, a true subject matter expert, and someone who isn’t afraid to challenge the status quo. The Director, People Operations will also contribute to Loopio’s commitment to DEIB through building equitable and inclusive People practices. The Director, People Operations, will be responsible for a team of People Operations representatives, including People Business Partners, a People & Office Coordinator, a Generalist, and a Learning & Growth Lead.

• People Operations Team Leadership & Cross Collaboration:

  • Develop and implement HR strategies that are aligned with the company's overall objectives and goals

  • Drive a spirit of business partnership through empowering People Partners to be the key business partners to their managers, directors and senior leaders

  • Collaborate with your colleagues in Talent Experience to ensure that the candidate to employee experience is seamless

  • Partner with your colleagues to solve business problems collaboratively

• Leadership, Talent Development, Training and Change Management:

  • Drive training and change management across the organization to enable programs and performance

  • Perform an audit of our core HR programs and assess the readiness of our current programs and practices for our future stage of growth and to develop a world class Employee Experience

  • Drive accountability for great leadership and management across all levels of leadership, rooted in strong Leadership Behaviors

  • Drive a high-performance culture through the performance management process, including goal setting, performance evaluations, and career development planning

  • Provide coaching and support to managers to ensure fair and consistent performance management practices

• Employee Engagement & Culture:

  • Foster a positive and inclusive company culture through our #OneTeam Commitment to Loopers

  • Analyze employee feedback mechanisms (Pulse Survey, DEIB survey, Exit Interviews, etc) to bring feedback back to our leadership teams

  • Support the co-chairs of our Employee Resource Groups to drive events, advocacy, and learning through their respective company-sponsored ERGs

  • Build an environment that encourages an engaging employee experience, with remote and in-person programming

• HR Back Office:

  • Maintain compliance with all relevant employment laws and regulations, including changes in employment law and industry trends

  • Oversee the maintenance of HRIS systems and tools to streamline HR processes and enhance data-driven decision-making

  • Maintain and analyze HR metrics and analytics to assess the effectiveness of HR programs and initiatives.

• 8+ years progressive experience in People Operations, with at least 3 years in a leadership role

• A sense of urgent, action oriented, growth mindset, and the ability to take initiative

• Strong knowledge of HR best practices, employment law, and regulations in the Canadian context. Additional experience in the UK and/or India is considered an asset

• Undergraduate degree in Business, Human Resources, or related field

• Excellent leadership, communication, and interpersonal skills

• Ability to work in a scaling, startup environment where you will need to switch contexts quickly, build, iterate, and communicate your plans to key stakeholders: from senior leaders to the full company

• We are currently only looking for candidates who reside in the Greater Toronto Area and can access our co-working space in Downtown Toronto for the occasional People Team get-together.

• Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.

• Our employees (or Loopers, as we call ourselves!) live and work in Canada (British Columbia and Ontario), London, and India (specifically in Gujarat, Maharashtra, and Bengaluru).

• The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC). 

• We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!

• You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work during the workday

• We encourage asynchronous collaboration to effectively work as a global #OneTeam!

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations  

• You will have the opportunity to elevate your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio.

• We’ll set you up to work remotely with a MacBook laptop , a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.  

• You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.

• Participate in townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!

• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round. 

• You’ll be a part of an award-winning workplace with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups. 

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment ‍ At Loopio, we leverage  artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI  serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both  an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions  solely made by our team. We continuously review and refine our hiring practices to align with  industry best practices and evolving legal guidelines

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ([email protected]) should you require accommodations at any point during our virtual interview processes.