Director of Strategy & Operations – Process Excellence & Customer Experience Leader (Remote) – careerzynith

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About careerzynith – Shaping the Future of Retail Operations

careerzynith is a global leader in home improvement retail, renowned for its commitment to delivering an exceptional customer experience across thousands of stores worldwide. With a culture that blends innovation, operational excellence, and a deep respect for its associates, careerzynith continuously invests in people, technology, and processes that drive sustainable growth. As the retail landscape evolves, careerzynith is looking for visionary leaders who can translate strategic insight into tangible operational improvements that delight customers and empower teams.

Position Overview

The Director of Strategy & Operations – Process Excellence & Customer Experience is a senior, remote‑based role responsible for overseeing day‑to‑day store processes within a defined operational area. This leader partners closely with the Operations Strategy team to design, pilot, and roll out process enhancements that improve efficiency, reduce costs, and elevate the overall shopper journey. By leveraging data‑driven insights and a deep understanding of store dynamics, the Director will guide cross‑functional teams, influence senior leadership, and ensure that strategic projects are executed with precision and measurable impact.

Key Responsibilities

Strategic Partnership & Project Governance

• Collaborate with stakeholders across careerzynith—including merchandising, supply chain, technology, and field operations—to embed operational considerations into every project plan.
• Lead the coordination of Operations Managers, Business Analysts, and Strategy partners to define project scopes, timelines, and resource allocations.
• Own the end‑to‑end workflow for process‑related initiatives, ensuring that rollout schedules align with store readiness and business priorities.
• Establish clear project metrics, tollgates, and success criteria in partnership with Field Implementation Managers, tracking performance against defined KPIs.

Data‑Driven Decision Making & Impact Measurement

• Aggregate and synthesize data collected by Operations Business Analysts to identify trends, bottlenecks, and opportunities for improvement.
• Develop actionable recommendations based on quantitative analysis, balancing short‑term gains with long‑term strategic objectives.
• Monitor the impact of implemented changes, producing regular impact reports that quantify ROI, efficiency gains, and customer satisfaction improvements.
• Continuously refine processes through iterative feedback loops, ensuring that enhancements remain aligned with evolving market demands.

Leadership, Talent Development & Team Enablement

• Directly supervise a core team of five senior professionals and indirectly mentor an additional fourteen support associates, fostering a high‑performance culture.
• Identify skill gaps, create development plans, and provide coaching to build deep expertise in operational strategy and process design.
• Champion a collaborative environment where diverse perspectives are valued, encouraging innovative thinking and proactive problem solving.
• Facilitate knowledge sharing across regions, ensuring best practices are disseminated and adopted throughout the organization.

Continuous Process Improvement & Innovation

• Stay abreast of emerging trends, technologies, and industry best practices that could enhance store operations and customer experience.
• Lead rapid‑prototype initiatives that test new process concepts in pilot stores before scaling organization‑wide.
• Drive a culture of continuous improvement by embedding Lean, Six Sigma, and other proven methodologies into everyday workflows.
• Advise senior leadership on strategic investments, presenting clear business cases that illustrate expected benefits and risk mitigation.

Minimum Qualifications

• U.S. citizenship or permanent residency with legal authorization to work in the United States.
• Minimum of eight (8) years of relevant work experience, with a strong focus on operations management, process improvement, or strategic planning.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field; equivalent professional experience will be considered.
• Demonstrated ability to influence cross‑functional teams without direct authority.
• Excellent written and verbal communication skills, with a talent for translating complex data into clear, actionable insights.

Preferred Qualifications

• MBA or advanced graduate degree, preferably with a concentration in Operations, Strategy, or Retail Management.
• Four (4) or more years of management experience within a large retail organization, ideally at careerzynith or a comparable enterprise.
• Hands‑on experience leading large‑scale process transformation projects that delivered measurable ROI.
• Professional certifications such as Lean Six Sigma Black Belt, PMP, or similar credentials.

Core Competencies & Skills

• Financial Acumen: Proven ability to conduct financial analysis, develop business cases, and manage budgets.
• Operational Expertise: Deep understanding of store‑level processes, inventory flow, and customer service dynamics.
• Strategic Thinking: Ability to anticipate future challenges, design forward‑looking solutions, and align initiatives with corporate strategy.
• Analytical Rigor: Strong problem‑solving capabilities, comfortable working with large data sets and advanced analytics tools.
• Influence & Collaboration: Skilled at building partnerships, negotiating priorities, and driving consensus across diverse stakeholder groups.
• Leadership Presence: Track record of developing high‑performing teams, fostering engagement, and delivering results under pressure.
• Change Management: Experience guiding organizations through transformation, with a focus on adoption, training, and sustained impact.

Career Growth & Learning Opportunities

At careerzynith, the Director of Strategy & Operations sits at the nexus of strategic planning and operational execution, providing a unique platform to influence the future of a multi‑billion‑dollar retail business. Successful incumbents will have access to:

• Executive mentorship programs that connect you with senior leaders across the enterprise.
• Rotational assignments that broaden exposure to merchandising, supply chain, and digital transformation initiatives.
• Continuous learning resources, including tuition reimbursement for advanced degrees, certifications, and industry conferences.
• Opportunities to lead high‑visibility, enterprise‑wide projects that shape the customer experience for millions of shoppers.

Work Environment & Culture

While this role is remote, you will be part of a vibrant, collaborative community that values flexibility, inclusivity, and work‑life balance. careerzynith promotes a culture where:

• Innovation is celebrated, and every associate is encouraged to share ideas that could improve the business.
• Diversity of thought and background fuels better decision‑making and stronger customer connections.
• Health and well‑being are prioritized through comprehensive wellness programs, mental health resources, and flexible scheduling.
• Recognition programs honor both individual achievements and team milestones, reinforcing a sense of purpose and belonging.

Compensation, Perks & Benefits

careerzynith offers a competitive total rewards package designed to attract and retain top talent, including:

• Base salary aligned with market benchmarks for senior operational leaders.
• Performance‑based annual bonus tied to measurable project outcomes and business results.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible work arrangements.
• Employee discount programs, tuition assistance, and professional development stipends.
• Access to cutting‑edge technology tools to support remote collaboration and productivity.

Travel Requirements

Travel is minimal, typically less than 10% of the time, with occasional overnight trips to support store‑level rollouts, stakeholder workshops, or strategic meetings. All travel is planned in advance and reimbursed according to company policy.

Physical & Working Conditions

The role is primarily office‑based (remote), involving extended periods of sitting at a workstation. You will have the flexibility to move around your home office as needed. Occasionally, you may need to lift light items (e.g., documents, equipment) and may encounter typical office environmental factors such as background noise or varying lighting conditions.

Why Join careerzynith?

If you are a forward‑thinking operations leader who thrives on turning strategic vision into operational reality, careerzynith offers the platform, resources, and culture to accelerate your career. You will be at the forefront of shaping how millions of customers experience retail, driving efficiencies that matter, and mentoring the next generation of operational talent.

Application Process

Ready to make a lasting impact? Submit your application today and become a catalyst for operational excellence at careerzynith. We look forward to learning how your expertise, leadership style, and passion for continuous improvement can help us deliver an unparalleled customer experience.

Apply Now – Join careerzynith!

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