Transforming Customer Experience with Concentrix
At Concentrix, we're passionate about partnering with the world's most customer-obsessed companies to deliver exceptional customer experiences that drive business success. We're now seeking an experienced Director - Sales and Account Management to join our team on a remote basis. As a key member of our sales leadership team, you'll play a pivotal role in driving growth, revenue, and customer satisfaction for our core Media and Telecommunications clients.
About the Role
This exciting opportunity requires a seasoned executive with a strong background in sales and account management, preferably in the BPO (Business Process Outsourcing) industry. As Director - Sales and Account Management, you'll be responsible for overseeing a select number of fast-growing core Media and Telecommunications clients, understanding the digital transformation landscape, and creating and maintaining strong relationships with business decision-makers.
Key Responsibilities
- Develop and maintain a deep understanding of the digital transformation landscape and its impact on our clients' businesses
- Foster strong relationships with C-level executives and business decision-makers to drive growth and revenue
- Collaborate with the account team to formulate and maintain the Account Growth Plan, ensuring alignment with client needs and business objectives
- Own the P&L and financials for assigned clients, driving business growth and profitability
- Achieve business KPIs, including growth percentage, revenue, gross margin, utilization, and customer satisfaction
- Negotiate effective commercial terms and agreements that drive business success
- Develop and lead digital transformation conversations across a broad spectrum of C-level executives and buyers
Essential Qualifications
To succeed in this role, you'll need:
- A minimum of 10 years' experience in a strategic consulting or software development services company, preferably in the BPO industry
- A strong background in the Media and/or Telecommunications industry, with a deep understanding of the client/industry space
- Financial and business acumen to build compelling account-growth plans that drive business success
- A consultative business development mentality and approach, with demonstrable expertise in driving business activity
- Exceptional presentation and communication skills, with the ability to negotiate effective commercial terms and agreements
- Good team-building and customer service skills that drive satisfaction and loyalty
Preferred Qualifications
While not essential, the following qualifications would be advantageous:
- A Bachelor's degree in a STEM discipline (Science, Technology, Engineering, and Mathematics)
- Previous experience achieving revenue targets and strategic growth in a sales leadership role
Skills and Competencies
To excel in this role, you'll need:
- Strong sales and account management skills, with a proven track record of driving growth and revenue
- Excellent communication and interpersonal skills, with the ability to build strong relationships with C-level executives and business decision-makers
- Strategic thinking and problem-solving skills, with the ability to develop and lead digital transformation conversations
- Financial and business acumen, with the ability to build compelling account-growth plans and own P&L and financials
- A customer-centric approach, with a focus on driving customer satisfaction and loyalty
Career Growth Opportunities and Learning Benefits
At Concentrix, we're committed to helping our employees grow and develop in their careers. As Director - Sales and Account Management, you'll have access to:
- Professional development opportunities, including training and certification programs
- Career advancement opportunities, with a clear path for progression to senior leadership roles
- A collaborative and dynamic work environment that encourages innovation and creativity
Work Environment and Company Culture
We're a remote-friendly organization that values flexibility and work-life balance. As a remote employee, you'll enjoy:
- The flexibility to work from anywhere, at any time, as long as you're connected to our global team
- A culture that prioritizes employee well-being, with access to comprehensive employee assistance programs
- A collaborative and dynamic work environment that encourages innovation and creativity
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package that includes:
- Medical, dental, and vision insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- Paid time off and holidays
- Paid learning days to support your professional development
Join Our Team
If you're a seasoned sales leader with a passion for driving growth and revenue, we want to hear from you. As Director - Sales and Account Management, you'll play a critical role in shaping our sales strategy and driving business success. Apply now to join our team and start your journey to success!
Apply Now