Role Overview
Mercier Consultancy Group is seeking a motivated and detail-oriented Dutch-Speaking Financial Customer Service Agent to join a prestigious financial services operation based remotely within Bulgaria. This role combines a stimulating financial environment with the flexibility of remote work.
What You Will Do
Deliver professional, high-quality customer support to Dutch-speaking clients across a range of financial products and services, handle inbound customer enquiries, guide clients through account management processes, and identify and escalate complex financial complaints.
Why It Might Be a Fit
This role is ideal for Dutch-speaking professionals with a passion for finance and customer excellence, offering a competitive monthly salary, fully paid and comprehensive training programme, private health insurance, and a fully paid relocation package.
Requirements
- Native or fluent Dutch language proficiency
- Previous experience in customer service, financial services, banking, insurance, or a related field
- A solid understanding of financial products, transactions, and regulatory compliance principles
- Excellent communication and interpersonal skills
- Strong digital literacy
Benefits
- Competitive Monthly Salary
- Fully Paid and Comprehensive Training Programme
- Private Health Insurance
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Ongoing professional development opportunities
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