Why Join careerzynith?
At careerzynith, we believe that every interaction is an opportunity to make a meaningful difference in someone's health journey. As a leading provider of health advocacy, navigation, and well‑being solutions, we empower millions of members to confidently manage their healthcare choices. Our award‑winning culture blends compassionate service with cutting‑edge technology, creating a workplace where you can grow, thrive, and truly feel the impact of your work every day.
About the Role
We are seeking an enthusiastic, detail‑oriented Evening Customer Care Associate to join our remote team. In this position, you will be the first point of contact for members seeking guidance on their health benefits, insurance coverage, and related services. Working evenings, you will help members navigate complex healthcare systems, resolve inquiries, and ensure a seamless, supportive experience that reflects careerzynith’s commitment to excellence.
Key Responsibilities
Member Service Functions
- Answer inbound calls from members during evening shifts (typically 4 PM – 12 AM EST) and provide courteous, accurate assistance.
- Develop rapid rapport with callers, actively listening to understand their unique health‑benefit needs.
- Research member eligibility, benefits, and coverage options using careerzynith’s proprietary platforms.
- Determine the most appropriate resolution—whether providing direct answers, guiding members through self‑service tools, or escalating to specialized teams.
- Transfer calls that fall outside your scope to the correct internal or external resources while maintaining ownership of the member’s experience.
- Accurately capture and update demographic and health‑related information in the member database.
- Follow up with members, providers, insurance carriers, and third‑party vendors to close loops and ensure compliance with policies and regulations.
- Adhere strictly to HIPAA, COBRA, and all federal and state privacy regulations while handling sensitive health information.
Research & Issue Resolution
- Identify routine program quality issues, conduct timely research, and document findings.
- Track issue trends, escalating patterns to supervisors for proactive process improvements.
- Maintain comprehensive documentation of all interactions, ensuring audit‑ready records.
- Continuously prioritize tasks to deliver prompt, high‑quality service.
Team Collaboration & Customer Service Excellence
- Partner with fellow associates, supervisors, and cross‑functional teams to meet service level agreements (SLAs) and quality targets.
- Provide feedback and suggestions that enhance the overall member experience.
- Treat every internal and external stakeholder with dignity, respect, and professionalism.
- Escalate complex or out‑of‑scope situations to supervisors promptly, ensuring no member is left without support.
Essential Qualifications
- Education: High school diploma or GED required; an associate’s degree in business, liberal arts, healthcare, or a related field is preferred.
- Experience: Minimum of one year in a customer‑service or call‑center environment, preferably within healthcare or insurance.
- Technical Skills: Proficiency with Microsoft Word and Excel; comfortable navigating web‑based CRM and benefits platforms.
- Communication: Excellent verbal and written communication skills; ability to convey complex information clearly and empathetically.
- Compliance Awareness: Basic understanding of HIPAA, COBRA, and other health‑information privacy regulations.
- Testing & Assessment: Ability to achieve acceptable scores on job‑related assessments and standardized interviews.
Preferred Qualifications & Additional Attributes
- Prior experience with health‑benefit navigation, member advocacy, or medical triage.
- Familiarity with remote work tools (e.g., Zoom, Slack, ticketing systems).
- Demonstrated problem‑solving mindset and ability to think on your feet.
- Strong organizational skills with a keen eye for detail.
- Commitment to continuous learning and professional development.
Core Skills & Competencies
- Empathy & Active Listening: Ability to understand member concerns and respond with compassion.
- Analytical Thinking: Quickly assess information, identify root causes, and recommend appropriate actions.
- Time Management: Effectively juggle multiple calls, follow‑ups, and documentation tasks within shift hours.
- Team Orientation: Collaborative spirit that contributes to a supportive, high‑performing environment.
- Technology Savvy: Comfortable using multiple software applications simultaneously while maintaining data accuracy.
Career Growth & Learning Opportunities
careerzynith invests heavily in the development of its people. As an Evening Customer Care Associate, you will have access to:
- Comprehensive onboarding and ongoing training programs covering healthcare navigation, compliance, and advanced communication techniques.
- Mentorship from seasoned supervisors who have risen through the ranks, offering guidance on career pathways within careerzynith.
- Opportunities to transition into specialized roles such as Benefits Analyst, Quality Assurance Specialist, or Team Lead based on performance and interest.
- Tuition assistance for relevant certifications or degree programs, supporting your long‑term professional goals.
Work Environment & Culture at careerzynith
Our remote workforce enjoys a flexible, inclusive, and supportive environment. Key cultural pillars include:
- Member‑First Mindset: Every decision is guided by the desire to improve member health outcomes.
- Recognition & Celebration: Regular acknowledgment of individual and team achievements through awards, shout‑outs, and performance bonuses.
- Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve, fostering a sense of belonging for all employees.
- Well‑Being Programs: Access to mental‑health resources, virtual fitness classes, and wellness challenges.
- Transparent Communication: Open lines of dialogue with leadership, encouraging feedback and ideas.
Compensation, Perks & Benefits
careerzynith offers a competitive total rewards package designed to support your financial, health, and personal needs.
- Base Pay: Starting at $18 per hour, with performance‑based raises and bonuses.
- Health Coverage: Robust medical, dental, and vision plans with low employee contributions.
- Retirement Savings: 401(k) plan with company match to help you build long‑term wealth.
- Paid Time Off: Generous PTO, paid holidays, and flexible scheduling to maintain work‑life balance.
- Remote Work Support: Company‑provided laptop, headset, and ergonomic accessories.
- Employee Assistance Program (EAP): Confidential counseling, legal, and financial services.
- Learning & Development: Access to online courses, webinars, and industry certifications.
- Wellness Initiatives: Virtual health challenges, mindfulness sessions, and fitness subsidies.
Typical Shift & Work Schedule
This full‑time position (40 hours per week) offers evening flexibility. Associates can select from multiple 8.5‑hour shift blocks within our business hours of 8:00 AM – 10:00 PM EST. While the core schedule is evenings, occasional overtime may be required to meet business demands.
How to Apply
If you are passionate about helping members navigate the complexities of healthcare and thrive in a dynamic, remote environment, we want to hear from you. Click the link below to submit your application and begin a rewarding career with careerzynith.
Apply Now – Join careerzynith Today!
Equal Opportunity & Inclusion
careerzynith is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, veteran status, disability, or any other characteristic protected by law.
Closing Statement
At careerzynith, your work matters. By joining our Evening Customer Care team, you will play a pivotal role in guiding members toward healthier lives while advancing your own career in a supportive, forward‑thinking organization. Take the next step—apply today and become part of a purpose‑driven team that truly makes a difference.
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