Introduction to Alaska Airlines
At Alaska Airlines, we are driven by our passion, core values, and leadership principles to create a carrier that people love. Our corporate teams set the strategies and operational designs to ensure the success of our organization. Whether we utilize our expertise in accounting, HR, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for movement and our guests inspires us to achieve excellence every day. If you share our enthusiasm for making an airline that people love, we want to hear from you.
Job Synopsis
The Agency Sales Manager is a knowledgeable authority for corporate travel management at Alaska Airlines. As a singular advocate, this role exercises significant judgment to make decisions that drive consistent revenue, utilizing aspects of our organization and corporate client relationships. The ideal candidate will have a strong background in sales, marketing, and business development, with a focus on corporate travel management.
Key Responsibilities
- Act as an informed authority for TMC (Travel Management Company) business for Alaska Airlines, providing expert guidance and support to internal stakeholders and external clients.
- Build key business relationships with TMC accounts focused on business travel value propositions for Alaska Airlines, identifying opportunities to drive revenue growth and increase market share.
- With minimal direction from authority, exercise extensive judgment to manage the pricing, cost analysis, and negotiations of all TMC agreements, aiming to achieve the highest possible market share and yield in individual markets.
- Collaborate with legal and risk management teams to develop contract-compliant agreements that meet the needs of Alaska Airlines and its clients.
- Analyze revenue, limits, and agreement performance to ensure objective compliance and profitability, identifying areas for improvement and implementing strategies to optimize results.
- Develop marketing-related promotions to support sales efforts, working closely with marketing and business loyalty teams to create targeted campaigns that drive revenue growth.
- Manage the setup of TMC agency accounts through sales calls, negotiating agreements, and coordinating with pricing teams to ensure seamless implementation.
- Plan business growth and lead development of other agency accounts through collaboration with revenue management teams, ensuring that exceptional entries are filed accordingly and driving expected revenue per the specifications of the agreement.
- Monitor reporting and metrics to identify trends and develop a strategy to ensure the organization is positioned appropriately in the market, staying ahead of competitors and capitalizing on emerging opportunities.
- Effectively manage and negotiate time and resources, maximizing revenue opportunities at the most cost-effective rate for Alaska Airlines.
- Prepare and execute a local sales plan in accordance with corporate sales targets, ensuring Alaska Airlines is strategically positioned among its competitors and leveraging its position in the marketplace.
Essential Qualifications
- 2 years of experience in outside sales, with a focus in the retail service environment or related area, preferably in the travel or hospitality industry.
- Bachelor's degree, or two additional years of relevant training/experience in lieu of this degree, demonstrating a strong foundation in business, marketing, or a related field.
- Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook), with the ability to learn and adapt to new software and systems.
- High school diploma or equivalent, with a strong academic record and a passion for learning and professional development.
- Must be authorized to work in the U.S., with a valid passport and the ability to travel as required.
Preferred Qualifications
- Prior airline experience, with a deep understanding of the travel industry and its complexities, including trends, challenges, and opportunities.
- Prior exposure to and utilization of travel industry data reporting sources like ARC and Crystal, with the ability to analyze and interpret complex data sets.
- Proficiency with CRM tool Salesforce, with experience in managing and analyzing customer relationships and sales data.
- Strong interpersonal skills, with the ability to drive results to the greatest advantage of the organization, building and maintaining effective relationships with internal stakeholders and external clients.
- Ability to establish cross-functional, collaborative relationships with different teams and workgroups, fostering a culture of cooperation and mutual respect.
- Solid organizational and time management skills, with the ability to adapt to conflicts caused by competing needs and priorities, prioritizing tasks and managing multiple projects simultaneously.
Career Growth Opportunities and Learning Benefits
At Alaska Airlines, we are committed to the growth and development of our employees, providing opportunities for professional development, training, and education. As an Agency Sales Manager, you will have the chance to work with a talented team of professionals, learning from their expertise and experience, and contributing your own skills and knowledge to drive business results. You will also have access to a range of training programs, workshops, and conferences, helping you to stay up-to-date with the latest industry trends and best practices.
Work Environment and Company Culture
Our company culture is built on a foundation of respect, inclusivity, and teamwork, with a strong emphasis on employee engagement, recognition, and reward. We believe in creating a work environment that is supportive, collaborative, and empowering, where employees feel valued, motivated, and inspired to achieve their best. As an Agency Sales Manager, you will be part of a dynamic team that is passionate about delivering exceptional results, driving business growth, and making a positive impact on our customers and communities.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including a range of perks and incentives that recognize and reward your contributions to the organization. As an Agency Sales Manager, you can expect a salary of $26 per hour, with opportunities for overtime and bonuses based on performance. You will also have access to a range of benefits, including health insurance, retirement savings, and paid time off, as well as discounts on travel and other products and services.
Conclusion
If you are a motivated and results-driven sales professional with a passion for corporate travel management and business development, we encourage you to apply for this exciting opportunity. As an Agency Sales Manager at Alaska Airlines, you will have the chance to work with a talented team of professionals, drive business growth, and make a positive impact on our customers and communities. Don't miss out on this opportunity to join a dynamic and growing organization that is committed to excellence, innovation, and customer satisfaction. Apply now and take the first step towards a rewarding and challenging career with Alaska Airlines.
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