Introduction to CVS Wellbeing
At CVS Wellbeing, we are driven by a singular, clear purpose: to bring our heart to every moment of your health. This purpose guides our commitment to delivering enhanced human-driven healthcare for a rapidly changing world. Embedded in our brand — with heart at its center — our mission sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every individual who works at CVS Wellbeing to feel inspired by the role they play in transforming our culture and accelerating our ability to grow and deliver solutions to make healthcare more personal, convenient, and affordable.
Job Overview
We are seeking an experienced Associate Manager, Clinical Health Services to join our team in a full-time remote capacity. As an Associate Manager, you will direct the implementation of healthcare management services for assigned functional areas, ensuring that our services are delivered with the highest level of quality and compassion. This is a unique opportunity to make a meaningful impact in the lives of our patients and members, while also contributing to the growth and success of our organization.
Key Responsibilities
- Implement clinical policies and procedures in accordance with relevant regulatory and licensure standards (e.g., NCQA, URAC, state and federal regulations and mandates as applicable)
- Serve as a subject matter expert and coach to the team regarding practice guidelines, quality of interventions, issue resolution, and critical thinking
- Ensure implementation and monitoring of best practice approaches and innovations to better address the needs of our members across the continuum of care
- Collaborate with other key business areas to achieve organizational goals and objectives
- Develop and/or assist in the development and review of new training content
- Collaborate and communicate with internal and external stakeholders to ensure seamless delivery of services
- Maintain the confidentiality of member data and adhere to company policies regarding confidentiality
- Oversee resources responsible for identification of members, development and implementation of care plans, enhancement of clinical appropriateness and quality of care, and monitoring, evaluating, and documenting of care
- Analyze and interpret data, identify areas for improvement, and focus on interventions to improve outcomes
- Establish, initiate, evaluate, monitor, and communicate performance expectations
- Ensure the team's understanding and utilization of data system capability and functionality
- Participate in the recruitment and hiring process for staff, involving clearly defined requirements with regard to education, experience, technical, and performance skills
- Evaluate developmental needs and collaborate with others to identify and implement action plans that support the development of high-performing teams
- Establish a work environment and style that promotes the concept of teamwork, cross-functional integration, and continuum of care feeling that results in strong performance
- Consistently demonstrate the ability to act as a model change agent and lead change efforts
- Establish a positive work environment by recognizing team contributions, requesting input, and offering individual support, when required
Essential Qualifications
- 3+ years of experience in clinical subject matter
- Active and unrestricted RN or LCSW licensure in the state of residence
- Bachelor's degree in a social health field; or Registered Nurse (BSN preferred)
Preferred Qualifications
- Managed Medicare insight
- Experience working from home/independent arrangement, using tools to virtually collaborate and connect with teams
Career Growth Opportunities and Learning Benefits
At CVS Wellbeing, we are committed to the growth and development of our employees. As an Associate Manager, Clinical Health Services, you will have access to a range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities. You will also be part of a dynamic and supportive team that is passionate about delivering exceptional healthcare services.
Work Environment and Company Culture
Our company culture is built on a foundation of heart, compassion, and a commitment to excellence. We believe in creating a work environment that is inclusive, supportive, and empowering, where every employee can thrive and grow. As a remote employee, you will be part of a virtual team that is connected by a shared purpose and values.
Compensation, Perks, and Benefits
We offer a competitive salary range of $70-$80 per year, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) retirement savings plan, and a Employee Stock Purchase Plan. You will also be eligible for our wellness programs, education assistance, and free development courses. Additionally, you will enjoy a range of discounts and perks, including a CVS store discount and discounts with participating partners.
Conclusion
If you are a motivated and compassionate healthcare professional who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As an Associate Manager, Clinical Health Services, you will be part of a dynamic team that is shaping the future of healthcare. Don't miss out on this chance to join our team and make a meaningful difference in the lives of our patients and members. Apply now and take the first step towards a rewarding and challenging career with CVS Wellbeing.
Apply now and join our team of dedicated healthcare professionals!
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