Join Amazon's Human Resources Team as an Associate Partner and Drive Exceptional Associate Experiences
At Amazon, we're revolutionizing the way people work and live. As a leader in innovation and customer obsession, we're committed to being Earth's Safest Place to Work, Best Employer, and Most Customer-Centric Company. Our Human Resources teams play a vital role in supporting our associates and managers, focusing on people through engagement, technology, and innovation. We're now seeking an experienced Associate Partner to join our People Experience and Technology (PXT) team in Portland, OR, and make a meaningful impact on our associates' experiences.
About the Role
The Associate Partner (AP) role in our PXT team is a fantastic opportunity to gain a deep understanding of HR at Amazon and develop the skills needed to deliver on our promises to our associates and customers. As an Associate Partner, you'll be the primary point of contact for associates regarding a broad range of benefits, policy, and payroll topics, providing friendly and welcoming HR support while maintaining confidentiality.
Key Responsibilities
- Respond accurately and professionally to associate inquiries through multiple channels (in-person, email, phone, etc.) in a timely manner, ensuring a positive and inclusive experience.
- Escalate and partner with relevant teams when discrepancies or issues arise with associate interactions, such as Leave of Absence, accommodations, or other employee relations issues.
- Enter and review associate data within HRIS and payroll systems timely and accurately, ensuring data integrity and compliance.
- Provide subject matter expertise to associates and leadership on people practices, systems, and resources, promoting best practices and driving business outcomes.
- Compile, assess, and utilize data regarding critical business metrics, such as attendance, attrition, engagement, and labor fill, to inform business decisions.
- Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools.
- Draft and distribute communications to associates and leaders, ensuring clear and concise messaging.
- Plan, coordinate, and implement associate activities that create an inclusive environment, fostering a culture of diversity and belonging.
- Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, and Leave of Absence.
Requirements and Qualifications
To succeed in this role, you'll need:
Basic Qualifications
- A high school degree or equivalent.
- Experience working in confidential environments, maintaining discretion and confidentiality.
- Basic knowledge of Microsoft Office, including Outlook, Word, and Excel.
Preferred Qualifications
- 1+ year of exposure to Human Resources functions, with a deep understanding of HR principles and practices.
- Ability to maintain strict confidentiality regarding payroll, benefits, and associate issues.
- Intermediate skills in Microsoft Excel, including the ability to use pivot tables, vlookups, and formulas.
- Human Resources or Customer Service training and experience, with outstanding interpersonal skills, patience, and helpfulness.
- An Associate's degree from an accredited college.
- Ability to handle and prioritize multiple projects and deadlines, demonstrating flexibility and adaptability.
What We Offer
As an Amazon Associate Partner in Human Resources, you'll enjoy a competitive salary and a comprehensive benefits package. You'll also have the opportunity to grow and develop your skills in a dynamic and innovative environment, with access to training and development programs. Our company culture values diversity, equity, and inclusion, and we're committed to creating a workplace that's inclusive and respectful for all associates.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We welcome applicants from diverse backgrounds and perspectives.
Career Growth and Development
At Amazon, we're committed to helping our associates grow and develop their careers. As an Associate Partner in Human Resources, you'll have the opportunity to:
- Develop your skills and expertise in HR, with access to training and development programs.
- Take on new challenges and responsibilities, with opportunities for career advancement.
- Collaborate with cross-functional teams, including HR, operations, and leadership.
- Make a meaningful impact on our associates' experiences, driving positive change and innovation.
Work Environment and Culture
Our company culture is built on a foundation of innovation, customer obsession, and ownership. We're a fast-paced and dynamic organization, with a global presence and a diverse workforce. As an Amazon associate, you'll be part of a team that's passionate about making a difference and driving positive change.
We're committed to creating a workplace that's inclusive and respectful for all associates, with a culture that values diversity, equity, and inclusion. Our remote work environment offers flexibility and autonomy, with opportunities for collaboration and connection with colleagues across the globe.
Compensation and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Medical, dental, and vision insurance.
- 401(k) matching and retirement savings plans.
- Paid time off and holidays.
- Opportunities for career growth and development.
- Access to Amazon's employee discounts and perks.
Ready to Apply?
If you're a motivated and experienced HR professional looking to drive exceptional associate experiences, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.
Please note that Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
We look forward to hearing from you!
Apply Now