At arenaflex, we pride ourselves on being a leading distributor of shipping, industrial, and packaging materials, serving North America with over 9,000 employees across 13 locations. As a family-owned company, we value our employees and strive to create a work environment that fosters growth, stability, and exceptional customer experiences. We are now seeking an experienced Bilingual Customer Service Representative to join our team in Bethlehem, GA.
**About arenaflex**
arenaflex is a dynamic and innovative company that continues to grow and expand its services. Our commitment to delivering exceptional customer experiences has earned us a reputation as a trusted partner in the industry. As a Bilingual Customer Service Representative, you will play a vital role in helping us achieve our mission by providing top-notch service to our customers.
**Job Responsibilities**
As a Bilingual Customer Service Representative, you will be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat
* Helping customers navigate arenaflex's website and online ordering
* Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction
**Minimum Requirements**
To be successful in this role, you will need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
* Bilingual (English/Spanish) - fluent in both verbal and written forms
**Benefits**
As an arenaflex employee, you will enjoy:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment and Company Culture**
At arenaflex, we value our employees and strive to create a work environment that is:
* Collaborative and inclusive
* Focused on delivering exceptional customer experiences
* Committed to growth and development
* Fun and engaging
**Career Growth Opportunities and Learning Benefits**
As an arenaflex employee, you will have access to:
* Ongoing training and development programs
* Opportunities for career advancement and growth
* A supportive and collaborative work environment
**Compensation and Perks**
* Pay from $25 to $28 per hour with significant growth and earning potential
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Multiple bonus programs and employee perks
**How to Apply**
If you are a motivated and customer-focused individual who is fluent in both English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.