Welcome to blithequark
blithequark is a leading provider of innovative cybersecurity solutions, trusted by millions of people and thousands of organizations globally. Our intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. As a high-growth company, we are committed to transforming the cybersecurity landscape and seeking talented professionals to join our team. We are now hiring a driven and bilingual (German) Customer Success Manager to join our high-performing team within our B2B sales division.
About the Role
As a Customer Success Manager at blithequark, you will play a pivotal role in driving business growth and customer satisfaction in the EMEA region. You will work with an established client base, responsible for growing revenue through these accounts using our industry-leading solutions. This is a hybrid position, allowing you to work from our Cork, Ireland office or remotely, depending on your location. If you are a motivated and results-driven professional with a passion for customer success and cybersecurity, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Thrive in a supportive but independent workplace with opportunities to grow as our organization grows
- Meet or exceed sales targets within the SMB Cohort
- Communicate with German-speaking customers, both written and verbal, to provide exceptional support and guidance
- Provide strong interactions with customers at the Senior Management level, with support on forming relationships with C-level contacts
- Work with clients to negotiate contract renewals, cross-sells, and upsells, ensuring long-term partnerships and revenue growth
- Collaborate with clients to establish business and technical goals, identifying potential opportunities via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, building relationships, presenting blithequark solutions, troubleshooting challenges, and managing issues with the broader blithequark team
- Advise customers on best practices for securing and protecting their business against password-related breaches, demonstrating expertise in cybersecurity and customer success
- Proactively manage the success of a portfolio of assigned blithequark customers, delivering consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, staying up-to-date on trends in the industry, and operating as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts, ensuring seamless and efficient processes
- Resolve customer issues, alone and through collaboration with other blithequark teams, approaching all situations with curiosity and creativity
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication, conducting quarterly business reviews to ensure clients are up-to-speed on their areas of vulnerability and new product features
- Become a blithequark product expert for your customers, occasionally assisting on Sales or Marketing calls/webinars as a CSM blithequark expert
- Drive customer advocacy in the form of references, referrals, and case studies, showcasing the value of blithequark's solutions and services
- Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk, reliably renewing and expanding customer contracts, meeting and exceeding personal and team quotas
- Participate in the evolution of blithequark's own Customer Success programs and processes, insisting on excellence in our own Customer Success initiatives
- Act as a subject matter expert on all blithequark products, staying knowledgeable and up-to-date on changes, updates, and new products
- Contribute towards the development of a strong team environment by upholding high work standards and promoting a culture of collaboration and innovation
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful, demonstrating a commitment to exceptional customer service and satisfaction
Essential Qualifications
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles, with a proven track record of success
- Must be fluent, both verbal and written, in German and English, with excellent communication and interpersonal skills
- Strong technical knowledge as it pertains to software integrations (SSO, Directory, etc.), implementation, onboarding, and support, with a willingness to learn and adapt to new technologies
- Motivated by solving problems for customers, with a demonstrated ability to anticipate challenges before they arise and think creatively
- Experience working with and selling to Enterprise organizations, C-level Executives, IT, and Cyber Security Executives, with a strong understanding of the cybersecurity landscape and industry trends
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value, with a passion for customer success and a commitment to delivering exceptional results
- Energetic and self-motivated, with a proactive and creative approach to problem-solving and a strong work ethic
- Aptitude for learning software, with strong business applications and a willingness to develop new skills and expertise
- Ability to manage multiple priorities while maintaining strict attention to details, with strong organizational and time management skills
- Working knowledge of Salesforce.com, with experience using CRM systems and tools to manage customer relationships and sales processes
- Undergraduate degree preferred (BA/BS), with a strong educational foundation in a relevant field, such as business, computer science, or a related discipline
- Experience working in the IAM industry is a plus, with a strong understanding of identity and access management principles and practices
Preferred Qualifications
- 2+ years of experience in Account Management or SaaS Customer Success roles/Sales roles, with a proven track record of success and a strong understanding of the cybersecurity landscape
- Advanced technical knowledge of software integrations, implementation, onboarding, and support, with experience working with complex systems and technologies
- Experience working with Enterprise organizations, C-level Executives, IT, and Cyber Security Executives, with a strong understanding of the cybersecurity landscape and industry trends
- Strong understanding of Customer Success best practices, with experience developing and implementing customer success strategies and programs
- Experience with data analysis and reporting, with a strong understanding of metrics and KPIs used to measure customer success and sales performance
- Strong leadership and management skills, with experience leading teams and managing complex projects and initiatives
Skills and Competencies
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
- Excellent problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions to complex problems
- Strong technical skills, with experience working with software integrations, implementation, onboarding, and support
- Ability to work in a fast-paced environment, with a strong sense of urgency and a commitment to delivering exceptional results
- Strong organizational and time management skills, with the ability to manage multiple priorities and maintain strict attention to details
- Ability to learn quickly and adapt to new technologies and systems, with a strong willingness to develop new skills and expertise
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program, with training and support to ensure your success in the role
- Ongoing training and development opportunities, with access to industry-leading courses and certifications
- Coaching and mentoring, with regular feedback and support to help you achieve your goals and develop your skills
- Opportunities for career advancement, with a clear path for progression and growth within the company
- Access to a range of resources and tools, including industry-leading software and technologies
Work Environment and Company Culture
At blithequark, we are proud of our dynamic and inclusive work environment. Our company culture is built on a foundation of innovation, collaboration, and customer focus. As a Customer Success Manager, you will be part of a high-performing team that is passionate about delivering exceptional results and making a real difference in the lives of our customers.
Our office is located in Cork, Ireland, and we offer a range of benefits and perks, including:
- Onsite lunches and snacks, with a range of healthy and delicious options
- Private healthcare, with no wait period and access to a range of medical and wellness services
- Pension contribution, with no wait period and a range of investment options
- Sick pay, with a generous allowance and support for employees who need to take time off due to illness or injury
- Bike-to-work scheme, with support for employees who want to cycle to work and reduce their carbon footprint
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and career development. As a Customer Success Manager, you can expect:
- A competitive salary, with regular reviews and opportunities for growth and development
- A range of benefits, including private healthcare, pension contribution, and sick pay
- Access to a range of perks, including onsite lunches, snacks, and bike-to-work scheme
- Opportunities for career advancement, with a clear path for progression and growth within the company
- A dynamic and inclusive work environment, with a range of social and cultural events and activities
Conclusion
If you are a motivated and results-driven professional with a passion for customer success and cybersecurity, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will have the chance to work with a high-performing team, develop your skills and expertise, and make a real difference in the lives of our customers. Don't miss out on this opportunity to join a leading provider of innovative cybersecurity solutions and take your career to the next level. Apply now to become a part of our dynamic and inclusive team!
Apply Now