Introduction to blithequark
At blithequark, we are revolutionizing the way payments are made, enabling millions of people to move money between buyers and sellers using our innovative payments solutions for credit, debit, prepaid, and merchant services. Our global team supports over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders, empowering them to grow with confidence and achieve remarkable results. We are driven by our passion for success and pride ourselves on delivering best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Job Overview
We are seeking an experienced Bilingual Spanish Customer Service and Fraud Specialist to join our team. As a key member of our customer service team, you will play a vital role in responding to account inquiries, providing exceptional service to our merchants and cardholders, and identifying potential fraudulent activity. If you are a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting remote work from home opportunity.
Key Responsibilities
- Respond to 25 or more account inquiries per hour, providing standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
- Assist with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
- Build credit card replacement orders and complete shipping materials.
- Begin to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.
What We Are Looking for in This Role
To be successful in this role, you should possess the following minimum qualifications:
- High School Diploma or Equivalent
- At least 6 months of recent contact center or work from home contact center experience in the last 18 months
- Bilingual Spanish
- Flexibility to work mid-shift to late shifts, including weekends, as part of your weekly schedule
Preferred qualifications include:
- One full year of recent contact center or work from home contact center experience
- Banking, Fraud, and/or Collections experience
Essential Skills and Competencies
To excel in this role, you should possess the following skills and competencies:
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and respond to multiple inquiries simultaneously
- Strong attention to detail and analytical skills
- Ability to learn and apply company policies and procedures
- Basic knowledge of fraud detection and prevention techniques
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Bilingual Spanish Customer Service and Fraud Specialist, you will have access to comprehensive training programs, mentorship, and opportunities for career advancement. You will be able to develop your skills and knowledge in fraud detection and prevention, customer service, and payment technology, and take on new challenges as you grow in your role.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and inclusive work environment. We believe in fostering a culture of collaboration, innovation, and respect, where every employee feels valued and empowered to contribute their best work. As a remote worker, you will be part of a global team that is passionate about delivering exceptional customer service and making a difference in the payments technology industry.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a hourly rate of $15.00 plus a 20% language differential once you begin taking Spanish calls, bringing your total hourly rate to $18.00. You will also be eligible for a comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a difference in the payments technology industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and complete the On Demand digital interview. Our Recruiter will review your application and contact you for a final phone interview.
Conclusion
Join blithequark as a Bilingual Spanish Customer Service and Fraud Specialist and take the first step in an exciting and rewarding career. With our comprehensive training programs, opportunities for career advancement, and commitment to employee growth and development, you will be empowered to succeed and make a real difference in the payments technology industry. Apply now and become part of our dynamic team!
blithequark is an equal opportunity employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.
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