Introduction to arenaflex
arenaflex is a pioneering leader in the industry, renowned for its innovative approach to delivering high-quality products and exceptional customer service. As a company that values excellence and customer satisfaction, we are seeking a highly skilled and dedicated Commercial Customer Service Support Specialist to join our team. Our company is committed to providing a dynamic and inclusive work environment that fosters growth, learning, and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Job Summary
The Commercial Customer Service Support Specialist role at arenaflex is a critical position that requires a unique blend of technical knowledge, communication skills, and customer service expertise. As a key member of our commercial customer service team, you will be responsible for providing timely and accurate responses to elevated service-related inquiries and issues from our commercial customers, including end users, dealers, distributors, and the sales team. Your primary objective will be to deliver exceptional customer service, resolve complex issues, and build long-term relationships with our valued customers.
Key Responsibilities
- Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.
- Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery, coordinating with warehouse teams for outbound shipment needs as required.
- Utilize SAP S/4HANA to manage sales orders, pricing, and conditions, perform availability checks, and ensure timely delivery and shipment of products.
- Communicate frequently with customers, dealers, and field reps on various contractual issues and questions, referring unresolvable issues to the team leader and building long-term relationships with key customers, dealers, and field personnel.
- Optimize the use of Salesforce to drive compliance, maximize team performance, and analyze data to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly.
- Work internally with other business functions, such as After Sales and Service, Purchasing, Product Management, Marketing, and Finance, to research and resolve complex issues and advocate for customers.
- Maintain a working knowledge of all parts through training and continuing education opportunities provided by the company, assigning Service Solutions Salesforce cases in the queue based on territory, and facilitating discussions with the Tech Team to ensure that all escalated issues are addressed promptly and effectively.
- Manage the existing dealer base in the territory from an administrative perspective, including order management, warranty claims processing, rebate processing, non-technical dealer support, demo and routing planning, dealer sales events, sales training schedule, and merchandising support.
Essential Qualifications
To be successful in this role, you will require:
- Bilingual proficiency in English and Spanish.
- Excellent communication skills, both verbal and written, with the ability to present a professional, friendly, helpful, and self-confident image.
- A strong command of word usage, spelling, and grammar, with clear and concise communication skills.
- Critical thinking skills, with the ability to cross-train in other tasks and multitask in a fast-paced environment.
- Demonstrated effective teamwork and interpersonal skills, including a willingness to receive direction from supervisors or other team members to support department goals.
- A Bachelor's degree in a related field, such as Business Administration, Business Operations, or Logistics, or a High School Diploma/GED with relevant experience.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience with Salesforce and SAP S/4HANA.
- Related industry experience in outdoor power equipment, material handling, or automotive.
- Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service and resolving complex issues.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth, learning, and development. As a Commercial Customer Service Support Specialist, you will have access to:
- Comprehensive training programs to enhance your technical knowledge and customer service skills.
- Ongoing coaching and mentoring to support your career development and goals.
- Opportunities to work on complex projects and collaborate with cross-functional teams to drive business growth and improvement.
- A dynamic and inclusive work environment that fosters innovation, creativity, and teamwork.
Work Environment and Company Culture
arenaflex is a company that values excellence, customer satisfaction, and employee well-being. Our work environment is characterized by:
- A collaborative and supportive team culture that encourages open communication, feedback, and recognition.
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees.
- A range of employee benefits and perks, including competitive compensation, health insurance, retirement savings, and paid time off.
- Opportunities for professional development, networking, and community involvement.
Compensation, Perks, and Benefits
As a Commercial Customer Service Support Specialist at arenaflex, you can expect:
- A competitive salary and benefits package that reflects your skills, experience, and qualifications.
- A range of perks and benefits, including health insurance, retirement savings, and paid time off.
- Opportunities for professional development, networking, and community involvement.
- A dynamic and inclusive work environment that fosters growth, learning, and development.
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Commercial Customer Service Support Specialist, you will play a critical role in driving business growth, resolving complex issues, and building long-term relationships with our valued customers. With a commitment to excellence, customer satisfaction, and employee well-being, arenaflex is the ideal place to build a rewarding and challenging career. Apply now to take the first step towards an exciting and fulfilling career with our team!
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