Introduction to blithequark
blithequark is a leading force in the industry, dedicated to providing exceptional customer experiences and support. As a Fortune 500 company, we pride ourselves on our commitment to excellence and our passion for making a positive impact. We are now seeking a highly skilled and dedicated Customer Care Coordinator to join our team, working remotely to provide top-notch insurance verification and patient support. This is a full-time opportunity with a minimum of 40 hours per week, offering career growth potential and a chance to be part of a dynamic and innovative team.
Job Overview
In this critical role, you will be responsible for verifying and documenting new patient insurance coverage, coordinating supply costs, and communicating with patients and billing teams. You will also re-verify existing patient insurance coverage, contact insurance carriers for prior authorizations, and maintain knowledge of medical terminology, billing, and insurance guidelines. As a key member of our team, you will be expected to provide exceptional customer service, meet production and quality standards, and contribute to the overall success of our organization.
Key Responsibilities
- Verify and document new patient insurance coverage and coordinate supply costs to communicate to patients and billing
- Re-verify existing patient insurance coverage to ensure repeat order cost and eligibility is communicated
- Contact insurance carriers to request prior authorizations as needed
- Verify insurance coverage via HIPAA-compliant outbound phone calls or provider online portals
- Communicate with internal Sales Operations and Medical Billing teams regarding insurance eligibility
- Communicate with patients to explain insurance benefits and how they relate to medical supply purchases
- Maintain knowledge of medical terminology, billing, and insurance guidelines
- Track daily production and submit logs to supervisor
Requirements and Qualifications
To be successful in this role, you will need to have a minimum of 1 year of medical industry or call center/customer service experience, with insurance verification experience strongly preferred. You should be able to read, analyze, and interpret medical supply publications, procedures, and training materials, and possess strong communication and customer service skills. Additionally, you will need to be able to meet production and quality standards, including completing one insurance verification every 9-11 minutes on average with an error rate of 3.5% or less.
Essential Qualifications
- Minimum 1 year of medical industry or call center/customer service experience
- Insurance verification experience strongly preferred
- Ability to read, analyze, and interpret medical supply publications, procedures, and training materials
- Strong communication and customer service skills
- Ability to meet production and quality standards
Preferred Qualifications
- Related experience and/or training in medical terminology, billing, and insurance guidelines
- Experience working in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
Education and Training
A High School Diploma or GED is required, with one to two years of related experience and/or training preferred. You should be able to demonstrate a strong understanding of medical terminology, billing, and insurance guidelines, and be able to apply this knowledge in a practical setting.
Skills and Competencies
To be successful in this role, you will need to possess a range of skills and competencies, including:
- Strong communication and customer service skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Ability to meet production and quality standards
- Knowledge of medical terminology, billing, and insurance guidelines
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Care Coordinator, you will have access to a range of training and development opportunities, including on-the-job training, mentorship, and career advancement opportunities. You will also be part of a dynamic and innovative team, with opportunities to contribute to the development of new processes and procedures.
Work Environment and Company Culture
blithequark is a remote-friendly company, offering a flexible and supportive work environment. Our company culture is built on a foundation of excellence, innovation, and customer focus, and we are committed to creating a positive and inclusive work environment for all employees. As a remote worker, you will be part of a virtual team, with regular check-ins and opportunities for collaboration and communication.
Compensation, Perks, and Benefits
The compensation for this role is $18.00 per hour, with benefits available to full-time employees after 90 days of employment. We also offer a 401(k) with a company match for full-time employees with 1 year of service on our eligibility dates. Additionally, you will have access to a range of perks and benefits, including flexible working hours, remote work options, and opportunities for career advancement.
Conclusion
If you are a motivated and dedicated customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Care Coordinator at blithequark, you will be part of a dynamic and innovative team, with opportunities for career growth and development. Don't miss out on this chance to join a leading company and take your career to the next level. Apply now to become a part of our team and start your journey with blithequark.
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