Introduction to blithequark
At blithequark, we are the single global household goods movement manager for over 300,000 Military Household Goods moves per year, serving the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families. Our mission is to provide fast, easy, and efficient relocation experiences, and we are dedicated to making sure that every move is better than the last. With cutting-edge technology and proven logistics expertise, we are transforming the moving process by continuously evaluating, refining, and improving our tools and techniques.
About the Role
blithequark is seeking a highly skilled and experienced Customer Care Specialist to support our Customer Care contact center. As a Customer Care Specialist, you will be responsible for providing immediate support to answer customer inquiries, troubleshoot application access, and network with internal and external move partners to resolve concerns. Your goal will be to be readily available and responsive to meet customer needs with exceptional quality and service. This is an SCA position, and we have openings on various shifts, including weekend support.
Key Responsibilities
- Be the "first face" of blithequark via inbound calls, chat, and email from customers, internal colleagues, and external partners
- Ensure first call resolution through problem-solving and effective communication
- Counsel customers on their entitlements for their move
- Troubleshoot with customers on how to use the blithequark Connect Application
- Provide accurate details of the status of customer moves at designated points
- Complete outbound communications to customers and business partners
- Readily resolve all customer, agent, or military base inquiries and concerns
- Identify and resolve issues utilizing critical thinking skills and sound judgment
- Utilize strong time management, organization skills, and prioritization in a fast-paced environment
- Utilize various systems and tools to initiate and assist customer requests
- Ensure a complete and accurate record of all contacts, both internally and externally, is maintained in the relevant systems
- Continually maintain a working knowledge of all services and requirements for processing customer orders
- May function as a designated representative for move accounts
- May perform other related duties and responsibilities as assigned and/or required
- Attend and participate in all team meetings
Essential Qualifications and Skills
To be successful in this role, you will need:
- High School Diploma, GED, or equivalent education experience
- 1+ year of customer service experience, with military move experience preferred
- Demonstrated experience working in a multi-channel (voice, chat, email, and text) contact center
- Attention to detail, handling work with better-than-average accuracy and careful attention to quality
- Ability to work comfortably in a remote environment, with a stable and secure team
- Ability to manage multiple priorities, with the ability to work in a fast-paced environment
- Ability to manage difficult customers and situations, and solve problems effectively
- Excellent written and verbal communication skills, patience, and empathy
- Proficient with basic computer skills
Preferred Qualifications and Skills
While not required, the following qualifications and skills are preferred:
- Bilingual
- Prior military move management experience
- Schedule flexibility, with the ability to work nights, weekends, and holidays
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Care Specialist, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will be part of a team that is dedicated to delivering exceptional service and support to our customers, and you will have the opportunity to make a real difference in the lives of our customers.
Work Environment and Company Culture
blithequark is a company that values its employees and is committed to creating a positive and supportive work environment. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees, including medical, dental, and vision insurance, paid time off, and a 401(k) plan. We are also committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds.
Compensation, Perks, and Benefits
As a Customer Care Specialist at blithequark, you will be eligible for a range of benefits, including:
- Medical, Dental, and Vision Insurance
- Paid time off (PTO)
- 401(k) plan
- Health and Wellness Programs
- Disability, Life, and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical TRICARE Supplement Plan
- Voluntary Benefit Plans
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Care Specialist position at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers and to develop your skills and knowledge in a fast-paced and dynamic environment. Don't miss out on this exciting opportunity to join a company that is dedicated to delivering exceptional service and support to its customers. Apply today!
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