Experienced Customer Experience Champion II – Remote Customer Service and Sales Representative for arenaflex

Introduction to arenaflex

At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-makers who believe in the power of listening and learning. As a leading provider of training, technology, and communications services, we transform the way people connect across the globe. Our team is driven by a shared ambition to shape a better future, and we have the ability to learn and grow at the speed of technology. If you're looking for a career where you can share your ideas, learn, grow, and thrive, then join the arenaflex team.

About the Role

As a Customer Experience Champion II, you will be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. You will be the face of arenaflex, providing exceptional service, and promoting our products and services to customers. Your goal will be to turn every contact into a sell or save opportunity, ensuring that customers have a premium experience and want to stay loyal to arenaflex.

Key Responsibilities

• Handle and resolve customer concerns, while educating customers with varying complexity levels of device-related inquiries.
• Embrace the Service Plus mindset by resolving customer concerns and future concerns.
• Provide an exceptional experience through discovery and targeted recommendations, leveraging customer-specific insights.
• Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers.
• Serve as a brand ambassador and advocate for customers, highlighting all that arenaflex has to offer through our products and services.
• Practice an acceptable level of Business Acumen that encompasses the best interest of the company, customer, and fellow employees.
• Identify plans and services that would suit customer needs to prevent future contacts.

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida, within a reasonable commute to the arenaflex hub location in Temple Terrace, FL. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.

Requirements

To be eligible for this position, you'll need to have:

• A Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues, including escalations, billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• Ability to promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call.
• Willingness to work a rotating schedule, including nights, weekends, and holidays based on business needs.
• Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.

Preferred Qualifications

Even better if you have:

• A degree in a related field.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.

Home Office Requirements

In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements:

• Located within the contiguous United States.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps.
• A dedicated quiet and private workspace.
• Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Experience Champion II, you'll have access to training and development programs, mentorship, and opportunities to advance your career. You'll be part of a dynamic team that values innovation, creativity, and impact, and you'll have the chance to make a real difference in the lives of our customers.

Work Environment and Company Culture

At arenaflex, we're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a collaborative, inclusive environment. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to making a positive impact in the communities we serve.

Compensation, Perks, and Benefits

As a Customer Experience Champion II at arenaflex, you'll be eligible for a competitive salary, benefits package, and perks, including:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.
• Access to training and development programs.
• And more.

Conclusion

If you're passionate about delivering exceptional customer experiences, promoting innovative products and services, and working in a dynamic and inclusive environment, then we encourage you to apply for the Customer Experience Champion II role at arenaflex. Don't miss this opportunity to join a team that values your ideas, supports your growth, and empowers you to make a real difference. Apply now and take the first step towards an exciting and rewarding career with arenaflex.

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