Unlock Your Potential as a Customer Experience Manager with IQVIA
IQVIA is revolutionizing the life sciences industry with its cutting-edge analytics, technology solutions, and clinical research services. As a global leader, we're dedicated to making a meaningful impact by helping our customers create a healthier world. We're now seeking an exceptional Customer Experience Manager to join our team in the Central/West region, working remotely to drive business growth and customer satisfaction.
About IQVIA and the Commercial Sales & Medical Solutions (CSMS) Organization
As the world's largest CSMS organization, IQVIA is committed to delivering innovative solutions for the launch and marketing of pharmaceutical and medical products. With a presence in over 30 countries and a team of 10,000+ field professionals, we're addressing the evolving needs of physicians and patients worldwide. Our Synvisc team is at the forefront of this effort, operating with an agile business model that responds to fast-changing customer needs.
Job Overview and Key Responsibilities
As a Customer Experience Manager, you will be responsible for driving growth, profitability, and customer experience in the Central/West region. Your primary focus will be on delivering valued omnichannel engagement solutions to key stakeholders, resulting in an increased number of patients benefiting from our medicine, Synvisc.
- Develop and execute a local plan to deliver customer-centric solutions, leveraging key account management expertise and gathering insights to inform initiatives that drive growth and profitability.
- Engage with HCP's, PA's, C-Suite leaders, and other key customers within a large geography, presenting clinically focused selling messages and providing essential customer service to create and grow revenue.
- Act as an "account orchestrator" to provide a cohesive customer experience, utilizing digital tools of engagement and demonstrating initiative, drive, and independence in meeting and exceeding individual business goals.
- Manage and grow 100-200 key Synvisc accounts through proactive account management, developing pull-through plans, and disseminating promotional materials through various channels.
- Maintain existing contracts, ensuring ordering is in line with tier pricing structures, and identify opportunities for continuous improvement to help the team work better and smarter.
- Utilize innovative tools and technology to enhance the learning experience and assist others in adopting new technology solutions.
Essential Qualifications and Skills
To succeed in this role, you will need:
- A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience, with a proven track record of consistent sales performance in complex markets.
- Account management experience in Orthopedics, Medical Surgical, or complex account selling, with a strong understanding of key account management principles.
- Experience working in cross-functional teams and stakeholders to drive business solutions and models to sell and engage with customers.
- Demonstrated ability to use data and data analytics to unearth valuable insights that inform new solutions for customers.
- Strong commercial business acumen, strategic thinking, problem-solving, and innovative thinking capabilities.
- Excellent interpersonal and communication skills, with the ability to develop important relationships with key stakeholders.
- Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel), with experience in Power BI and Veeva CRM being a plus.
- A valid driver's license and ability to travel up to 10% of the time throughout the nation.
Preferred Qualifications
To stand out as a candidate, you will ideally have:
- A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.
- Strong organizational skills with the ability to adapt to change in a fast-paced environment.
What We Offer
At IQVIA, we offer a comprehensive benefits package that includes:
- A competitive salary range of $90,000 - $130,000, depending on job-related qualifications and experience.
- Incentive plans, bonuses, and other forms of compensation.
- A range of health and welfare benefits, including Health, Dental, Vision, and 401k.
- Tuition Assistance and Discretionary Time Off.
- Opportunities for career growth and professional development.
Company Culture and Work Environment
At IQVIA, we're committed to fostering a culture that values innovation, collaboration, and customer-centricity. As a remote sales professional, you will be part of a dynamic team that is passionate about making a difference in the lives of patients and healthcare professionals. Our work environment is designed to support your success, with the flexibility to work remotely and the resources you need to excel in your role.
Join Our Team and Make a Meaningful Impact
If you're a motivated and experienced sales professional looking to drive business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. As a Customer Experience Manager with IQVIA, you will be part of a team that is shaping the future of healthcare and making a meaningful impact on the lives of patients and healthcare professionals. Apply now and take the first step towards a rewarding new role!
IQVIA is an equal employment opportunity employer and welcomes applications from diverse candidates, including veterans and individuals with disabilities. We are committed to providing a work environment that is inclusive and respectful of all employees.
By applying for this role, you will be taking the first step towards a challenging and rewarding career opportunity that offers the potential for growth, development, and success. Don't miss this chance to join our team and make a lasting impact in the life sciences industry.
Apply Now