Introduction to arenaflex
arenaflex is a dynamic and innovative company that is revolutionizing the way we approach customer service and sales. With a strong focus on community, empathy, and customer-centricity, we are seeking a talented and motivated Customer Sales Executive to join our team on a part-time basis. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our vibrant and expanding team.
Job Overview
In this exciting role, you will be responsible for engaging with our customers, providing exceptional service and support, and exploring additional requirements to meet their needs. You will be working closely with all departments to ensure quality and accuracy, while maintaining a customer-centric mindset and striving to exceed personal and team targets. With a range of shift patterns available, you can choose the one that suits you best, whether it's 15 or 17 hours per week.
Key Responsibilities
- Managing and converting lead-generated inbound calls to provide exceptional customer service and support
- Being a product expert and brand ambassador, signposting customers to their personalized sales solutions
- Meeting and exceeding personal and team targets, while up-selling additional products and services
- Existing customer engagement and service management, ensuring customer satisfaction and loyalty
- Being a role model within the team, showcasing the values of arenaflex and actively looking for ways to improve the customer journey
About You
To be successful in this role, you will need to possess a genuine desire to help the community, be empathetic and attentive to our customers' needs, and have a strong track record of achieving and surpassing targets. You will be great at building rapport with clients, have excellent communication skills, and be highly organized with a good level of education. Previous experience in a telephone-based sales role and working remotely would be advantageous, as well as experience with Customer Relationship Management (CRM) software.
Essential Qualifications
- A customer-centric mindset and a passion for delivering exceptional customer service
- Previous experience in a sales or customer service role, preferably in a remote or telephone-based environment
- Excellent communication and interpersonal skills, with the ability to build rapport with clients
- Highly organized and able to work independently, with a strong focus on quality and accuracy
- A good level of education and a strong desire to learn and develop new skills
Preferred Qualifications
- Experience with Customer Relationship Management (CRM) software
- Previous experience working in a remote or home-based environment
- A strong understanding of sales principles and practices, with a proven track record of achieving and surpassing targets
- Able to work flexibly and adapt to changing circumstances, with a strong focus on customer satisfaction and loyalty
What We Offer
At arenaflex, we are committed to providing our employees with a range of benefits and perks to support their well-being and career development. These include:
- Competitive salary and bonus structure, with opportunities for career advancement and professional growth
- 31 days holiday rising to 33 with length of service, plus bank holidays
- Discounts on a range of products and services, including groceries, shopping, holidays, and insurance
- 24/7 employee assistance program with an easily accessible app
- Family and friends' discounts on our services and products
- Pension scheme with up to 4% company matched contributions
- Cycle to work scheme and smart tech scheme
- Free on-site parking and a range of other perks and benefits
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to supporting the career development and growth of our employees. We offer a range of training and development opportunities, including:
- Comprehensive induction and training program to support your transition into the role
- Ongoing coaching and mentoring to help you achieve your career goals
- Opportunities for career advancement and professional growth, with a range of roles and responsibilities available
- Access to a range of training and development resources, including online courses and workshops
Work Environment and Company Culture
At arenaflex, we are proud of our vibrant and inclusive company culture, which values diversity, equality, and respect. We are committed to creating a positive and supportive work environment, where our employees can thrive and reach their full potential. With a range of social events and activities, you will have the opportunity to connect with your colleagues and build lasting relationships.
How to Apply
If you are a motivated and customer-focused individual, with a passion for sales and customer service, we would love to hear from you. To apply for this exciting opportunity, please follow the instructions below:
- Upload your CV and answer a few questions about yourself
- Receive a confirmation email from us, asking you to register with our assessment partner
- Complete our online assessments, which will help us to understand your skills and abilities
Conclusion
At arenaflex, we are excited to meet our next team member, who shares our values and passion for delivering exceptional customer service. If you are a talented and motivated individual, with a strong desire to learn and grow, we would love to hear from you. Apply now to join our dynamic and innovative team, and take the first step towards an exciting and rewarding career with arenaflex.
Apply Now