Introduction to arenaflex
At arenaflex, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As a leader in the healthcare industry, we are seeking a highly skilled and compassionate Customer Service Advocate to join our team and make a difference in the lives of millions of people.
Job Overview
In this national remote position, you will enjoy the flexibility to telecommute from anywhere within the U.S. and take on challenging and rewarding work. As a Customer Service Advocate, you will build trust with members enrolled in arenaflex benefit plans across their healthcare lifecycle by being a single stop resource on all plan-related questions. This is an inbound/outbound phone role that also handles inbound chats and secure messaging, requiring excellent communication and problem-solving skills.
Key Responsibilities
- Listen actively and ask appropriate questions to identify specific questions or issues and document inquiries from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims.
- Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs.
- Interpret and translate clinical/medical terminology and coding to assist members with managing costs using simple language.
- Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level.
- Educate members about the fundamentals of healthcare benefits and plans.
- Assist members to maximize the use of community services, support programs, and resources available.
- Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.
Qualifications and Requirements
To be successful in this role, you will need to have:
Essential Qualifications
- 1+ years of experience in a customer service environment.
- Must be 18 years of age or older.
- Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST, with occasional overtime as needed.
Preferred Qualifications
- 2+ years of experience in a customer service environment.
- Experience in a healthcare insurance environment.
- Part of arenaflex Benefit Operations and Experience.
Telecommuting Requirements
To work from home, you will need to:
- Have a dedicated work area established that is separated from other living areas and provides information privacy.
- Have a high-speed internet connection that meets arenaflex's requirements.
- Be able to keep all company-sensitive documents secure.
Soft Skills and Competencies
To excel in this role, you will need to possess:
- Active listening skills.
- Negotiation and conflict resolution skills.
- Empathy and sensitivity towards members' needs and concerns.
- Patience and resilience in a fast-paced environment.
- Agility and flexibility to adapt to changing processes and policies.
- Cultural sensitivity and awareness of diversity and inclusion principles.
- Effective time and resource management skills.
- Excellent verbal and written communication skills.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Advocate, you will have access to:
- Comprehensive training programs to help you succeed in your role.
- Ongoing coaching and feedback to support your growth and development.
- Opportunities to advance to other roles within the company.
- A supportive and inclusive work environment that values diversity and promotes equity and inclusion.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a virtual team that values collaboration, open communication, and mutual respect. We offer a range of benefits and perks to support your well-being and work-life balance, including:
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase and 401k contribution.
- Flexible scheduling and remote work arrangements.
Compensation and Benefits
The hourly range for this position is $16.00 - $31.44 per hour, depending on experience and location. We also offer a range of benefits and perks to support your well-being and work-life balance.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Advocate, you will be part of a dynamic and supportive team that values diversity, equity, and inclusion, and is committed to helping people live healthier lives. Apply now and start doing your life's best work!
Apply Now