Introduction to Sutter Health and Our Vision
At Sutter Health, we are driven by a passion to deliver exceptional patient care and redefine the standards of the healthcare industry. As a not-for-profit organization, we are committed to providing high-quality, compassionate care to our patients and communities. Our team is dedicated to making a positive impact, and we are excited to invite talented professionals like you to join our mission. In this role, you will have the opportunity to work remotely from the comfort of your own home, serving patients and customers across the USA.
Position Overview: Customer Service and Medical Receptionist
We are seeking an experienced Customer Service and Medical Receptionist to join our team. As a key member of our service delivery team, you will be responsible for receiving incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels. Your primary goal will be to respond to each inquiry with accurate and timely information, utilizing the highest customer service and quality standards. You will work collaboratively with our team to support one or more of our service delivery teams, establishing and maintaining strong relationships with customers to identify additional ways to be of service and ensure customer satisfaction.
Key Responsibilities:
- Respond to incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels
- Provide accurate and timely information, utilizing the highest customer service and quality standards
- Work collaboratively with our team to support one or more of our service delivery teams
- Establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction
- Help foster an environment in which continuous improvement in business processes and services is welcomed and recognized
- Adhere to all local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety of our employee and patient information
Requirements and Qualifications
To be successful in this role, you must meet the following requirements:
Essential Qualifications:
- High School Diploma or General Education Diploma (GED)
- 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service experience (i.e., Healthcare, clinical, administrative, hospitality, retail, concierge, etc.)
- 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs
- Knowledge of processes within one or more of the following functions: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
- Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
Preferred Qualifications:
- Medical and Healthcare experience is preferred
- Experience working in a remote or virtual environment
- Strong technical skills, including proficiency in electronic health records (EHRs) and other healthcare software applications
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent customer service and communication skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong time management and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Proficiency in Microsoft Office and other software applications
Career Growth Opportunities and Learning Benefits
At Sutter Health, we are committed to the growth and development of our employees. As a Customer Service and Medical Receptionist, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program
- Ongoing training and development opportunities
- Career advancement opportunities within the organization
- Professional development and networking opportunities
Work Environment and Company Culture
At Sutter Health, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a virtual team that values collaboration, communication, and mutual respect. Our company culture is built on the following principles:
- Patient-centered care
- Compassion and empathy
- Integrity and accountability
- Respect and inclusivity
- Excellence and innovation
Compensation, Perks, and Benefits
We offer a competitive salary range of $19.67 to $26.56 per hour, depending on experience and location. In addition to your salary, you will be eligible for a range of benefits, including:
- Comprehensive health insurance
- Retirement savings plan
- Professional development opportunities
- Employee recognition and reward programs
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service and Medical Receptionist at Sutter Health, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our patients and communities. Don't miss out on this chance to join our team and take your career to the next level. Apply today!
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