Welcome to arenaflex: Where Customer Experience Meets Innovation
arenaflex is revolutionizing the way customers interact with the automotive industry, and we're looking for talented individuals to join our team as Customer Service Consultants. As a vital link between our customers' at-home and in-store experiences, you will provide a seamless and iconic customer experience, guiding them every step of the way in their car buying journey. With a strong focus on honesty, transparency, and high integrity, we've become a leader in the industry, and we're committed to helping our associates grow their careers and achieve their best.
About the Role: Customer Service Consultant
In this exciting role, you will be responsible for responding to sales leads and customer inquiries, ensuring that our customers can buy the vehicle they want in a way that suits them. You will connect with inbound customers online and over the phone, using your knowledge of our inventory to guide them towards vehicles that meet their needs. As a Customer Service Consultant, you will be the face of arenaflex, providing an unrivaled customer service experience that sets us apart from the competition.
Key Responsibilities:
- Connect with inbound customers online and over the phone to understand their needs and preferences
- Use your knowledge of our inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an iconic customer experience
- Mentor others as your skillset expands, sharing your knowledge and expertise with the team
- Achieve sales targets while providing an exceptional customer experience
- Acquire the necessary licenses and certifications, such as the Automotive Sales Persons License, as required by specific states
Qualifications and Requirements
To be successful in this role, you will need to have:
- Sales and customer service experience, preferably in a retail environment
- Excellent listening skills and a strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies, with strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to the needs of the business
- Hybrid role with a requirement for working on site one day per week
- Must meet minimum technology requirements, including type and speed of internet service
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
What We Offer
At arenaflex, we're committed to providing our associates with a comprehensive compensation and benefits package, including:
- Competitive hourly rate, with opportunities to earn performance-based sales incentives
- Paid sick, vacation, and holiday time, with flexible scheduling to meet your needs
- Opportunities for career growth and development, with training and mentorship programs to help you succeed
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences
- Recognition and rewards for outstanding performance, including bonuses and incentives
Career Growth Opportunities
At arenaflex, we're committed to helping our associates grow their careers and achieve their best. As a Customer Service Consultant, you will have opportunities to develop your skills and expertise, with training and mentorship programs to help you succeed. You will also have the opportunity to mentor others, sharing your knowledge and expertise with the team. With a strong focus on career development, we offer a range of opportunities for advancement, including:
- Leadership development programs, with training and mentorship to help you develop your leadership skills
- Specialized training programs, to help you develop your skills and expertise in specific areas
- Opportunities for advancement, with a range of roles and responsibilities to suit your career goals
Work Environment and Company Culture
At arenaflex, we're proud of our dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. We're committed to creating a positive and inclusive work environment, with a range of initiatives and programs to support our associates, including:
- Diversity and inclusion programs, to promote a culture of respect and inclusivity
- Wellness programs, to support your physical and mental health
- Recognition and rewards programs, to recognize and reward outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the application process.
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