Welcome to arenaflex: Where Passion Meets Exceptional Customer Experience
At arenaflex, we're dedicated to creating unforgettable experiences for our customers, from the moment they purchase tickets to the thrill of attending live events. As a leader in the industry, we pride ourselves on providing top-notch service, ensuring that every interaction with our brand is nothing short of exceptional. If you're a customer service enthusiast with a passion for live events, we invite you to join our dynamic team as an Email/Chat/Phone Specialist (Nights and Weekends).
The Role: Email/Chat/Phone Specialist (Nights and Weekends)
In this exciting role, you'll be the face of arenaflex, engaging with hundreds of customers who share your enthusiasm for live events. Your primary responsibility will be to provide proactive, friendly, and high-quality service, addressing customer inquiries, resolving issues, and ensuring that every interaction is a positive one. You'll be an integral part of our customer experience team, working closely with colleagues to deliver memorable experiences that exceed our customers' expectations.
Key Responsibilities:
- Handle customer contacts promptly and professionally via phone, email, and live chat
- Answer questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment
- Support customers proactively, troubleshooting technical concerns and addressing any issues that may arise
- Contribute to a positive team culture, collaborating with colleagues to achieve business objectives and drive growth
- Create memorable experiences for customers, fostering a sense of community and shared passion for live events
How You'll Contribute to arenaflex's Success
As an Email/Chat/Phone Specialist (Nights and Weekends), you'll play a vital role in shaping the customer experience at arenaflex. Your dedication to delivering exceptional service will not only drive customer satisfaction but also contribute to the growth and success of our organization. You'll be an ambassador for our brand, embodying our values and passion for live events in every interaction.
Role Expectations: A 30-90-180 Day Journey
As you embark on this exciting journey, here's what you can expect:
- 30 days in: Complete new hire orientation, gain access to internal systems, and shadow teammates to learn the ropes
- 90 days in: Perform core responsibilities comfortably, maintain internal and external relationships, and contribute to team efficiencies
- 180 days in: Apply methods to execute individual tasks, handle front-line customer escalations, and participate in extracurricular projects that drive organizational success
What You'll Bring to the Table
To succeed in this role, you'll need:
- 1-2 years of customer service experience via phone, email, and live chat
- A team player mentality and drive to contribute to culture and growth
- A sense of curiosity and keenness to improve upon your work
- A passion for live events (sports, concerts, or theatre)
- A flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software (a plus)
Schedule and Compensation
We offer a hybrid schedule with 3 days in office and 2 days remote, as well as a competitive compensation package:
- $40,000 base salary with bi-annual bonuses and equity
- Fully paid training
- Flexible schedule: 1:30pm-10:00pm (Thursday/Friday off or Monday/Tuesday off)
Benefits and Perks
At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth:
- Competitive compensation and bonus incentives
- Equity for all employees
- FLEX PTO and mental health days
- Medical, dental, and vision insurance
- 401K matching
- Monthly credits and discounts for attending live events
- Hybrid working model and a variety of additional workplace perks
Join the arenaflex Team: Apply Now!
If you're a customer service enthusiast with a passion for live events, we invite you to apply for this exciting opportunity. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be part of a dynamic team that's shaping the future of live events. Don't miss out on this chance to join arenaflex and create unforgettable experiences for our customers. Apply now and take the first step towards an exciting and rewarding career!
Apply Now