Welcome to blithequark
blithequark is a rapidly growing laboratory product distribution company, headquartered in Houston, Texas. As a leader in the life sciences industry, we are committed to delivering high-quality products and exceptional customer service to our clients. Our team is passionate about making a difference in the scientific community, and we are excited to welcome talented individuals to join our next growth cycle. If you are a motivated and organized individual with a strong work ethic and excellent communication skills, we encourage you to apply for our Customer Service Representative position.
About the Role
We are seeking an experienced Customer Service Representative to join our team. The ideal candidate will have a bachelor's degree in Biology, Chemistry, or a related Science Discipline, and a proven track record of providing exceptional customer service in a fast-paced environment. As a Customer Service Representative at blithequark, you will be responsible for managing inbound customer calls, entering leads into our CRM system, following up with leads to place orders or send quotes, and making outbound calls to potential customers. Your daily duties will be focused on delivering exceptional customer service, resolving customer complaints, and driving sales growth.
Primary Responsibilities
- Meet weekly, monthly, and quarterly lead generation, follow-up, and sales goals
- Field questions via phone, email, or online chat from prospective and existing customers
- Assist with customer orders, complaints, shipments, cancellations, and other queries
- Maintain strict customer standards and customer confidentiality
- Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction
- Work with customers to find what they want, create solutions, and ensure a smooth sales process
- Liaise between customers and vendors to ensure ordered products are in stock, lead times are acceptable, and tracking information is provided in a timely fashion
- Keep records of customer interactions, customer contacts, and account updates in Hubspot CRM
- Perform cost-benefit and needs analysis of customers to meet their needs
- Work hand-in-hand with the sales team to create and review quotes to ensure that the products offered satisfy buying requirements and company margin expectations
- Prepare and submit weekly sales reports to management
Requirements
To be successful in this role, you will need to have:
- A bachelor's degree in Biology, Science, or another Life Sciences major
- Experience in Genomics Research, Cell Biology Research, Proteomics, or Analytical Chemistry is a big plus
- Two years of experience in eCommerce, call center, or technical support is preferred
- Two years of experience in a professional working environment
- Strong computer skills for documentation and data management (Excel, Word, PowerPoint, etc.)
- Ability to multi-task, prioritize, and manage time effectively
- Ability to handle multiple projects and tasks, highly organized
- Ability to thrive in fast-paced work environments
Essential Qualifications
In addition to the above requirements, the ideal candidate will have:
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Ability to work in a team environment and build strong relationships with colleagues and customers
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a laboratory or scientific environment
- Knowledge of life sciences products and services
- Experience with CRM software, particularly Hubspot
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to:
- Develop your skills and knowledge in the life sciences industry
- Work with a talented and experienced team
- Participate in training and development programs to enhance your skills and knowledge
- Take on additional responsibilities and contribute to the growth and success of the company
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of:
- Integrity and honesty
- Respect and empathy for our customers and colleagues
- Excellence and continuous improvement
- Teamwork and collaboration
We believe in fostering a culture of innovation, creativity, and open communication, and we encourage our employees to share their ideas and feedback.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A hourly rate of $12-$14 per hour, depending on experience
- Health, vision, and dental insurance
- Paid time off
- Opportunities for career growth and development
We also offer a range of perks and benefits, including a dynamic and supportive work environment, recognition and reward programs, and opportunities for professional development and growth.
Conclusion
If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for our Customer Service Representative position. At blithequark, we are committed to making a difference in the scientific community, and we believe that our employees are our greatest asset. Join our team and be part of a dynamic and supportive work environment that values innovation, creativity, and excellence. Apply now to take the first step in your career with blithequark!
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